Service Counter Associate

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy working as part of a dynamic team? If so, then we have an exciting opportunity for you as a Service Counter Associate at Kroger!As a Service Counter Associate, you will be the face of our store, interacting with customers and providing them with an outstanding shopping experience. Your friendly demeanor, strong communication skills, and ability to handle multiple tasks simultaneously will make you an invaluable member of our team.We are looking for individuals who are committed to delivering top-notch customer service, have a positive attitude, and are willing to go above and beyond for our customers. If this sounds like you, then we encourage you to apply for this position and join our Kroger family!

1. Greet customers and provide a warm and welcoming atmosphere in the store.
2. Interact with customers in a friendly and professional manner, addressing their needs and concerns.
3. Assist customers with finding products and provide recommendations based on their preferences.
4. Process customer transactions accurately and efficiently using the POS system.
5. Handle customer inquiries, complaints, and returns in a timely and satisfactory manner.
6. Maintain a clean and organized service counter area, ensuring that products are properly stocked and displayed.
7. Collaborate with other team members to ensure smooth and efficient store operations.
8. Follow store policies and procedures to ensure the safety and security of customers and employees.
9. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.
10. Attend trainings and meetings to continuously improve customer service skills.
11. Proactively identify and resolve potential customer issues to ensure a positive shopping experience.
12. Upsell and promote additional products and services to customers.
13. Handle cash and credit transactions accurately and reconcile cash register at the end of each shift.
14. Follow proper safety and sanitation guidelines to maintain a clean and safe work environment.
15. Perform other duties as assigned by store management.

According to JobzMall, the average salary range for a Service Counter Associate in Sugar Land, TX, USA is between $24,000 and $36,000 per year. This may vary depending on the specific job responsibilities, experience level, and company.

The Kroger Company, or simply Kroger, is an American retail company. As of 2 February 2020, Kroger operates, either directly or through its subsidiaries, 2,757 supermarkets and multi-department stores. Kroger's headquarters are in downtown Cincinnati. It maintains markets in 35 states and the District of Columbia, with store formats that include hypermarkets, supermarkets, superstores, department stores, and 242 jewelry stores (782 convenience stores were sold to EG Group in 2018). Kroger-branded grocery stores are located in the Midwestern and Southern United States. Kroger operates 35 food processing or manufacturing facilities, 1,567 supermarket fuel centers, 2,270 pharmacies and 221 The Little Clinic in-store medical clinics.