Service Counter Associate

Welcome to Kroger, where we value our customers and strive to provide exceptional service every day. As a Service Counter Associate, you will have the opportunity to interact with our valued customers and play a crucial role in ensuring their satisfaction. We are looking for friendly and enthusiastic individuals who have a passion for customer service and thrive in a fast-paced environment. If you are a team player with excellent communication skills and a strong attention to detail, we would love to have you join our team at Kroger.

1. Greet and welcome customers as they enter the store, creating a positive and friendly atmosphere.
2. Assist customers with their inquiries, concerns, and needs in a timely and professional manner.
3. Process transactions accurately and efficiently at the service counter, including cash, credit, and debit transactions.
4. Handle customer complaints and concerns with empathy and problem-solving skills, escalating issues to management as needed.
5. Maintain a clean and organized service counter area, ensuring that all supplies and equipment are readily available for customer use.
6. Educate customers about store policies, promotions, and services to enhance their shopping experience.
7. Collaborate with other team members to ensure a seamless and efficient flow of customer traffic at the service counter.
8. Follow all safety and security procedures to protect customer confidentiality and store assets.
9. Adhere to all company policies and procedures, including dress code and attendance guidelines.
10. Continuously strive to improve customer service by seeking feedback and implementing suggestions from customers and management.

According to JobzMall, the average salary range for a Service Counter Associate in Suffolk, VA, USA is between $20,000-$35,000 per year. However, this can vary depending on factors such as experience, location, and employer.

The Kroger Company, or simply Kroger, is an American retail company. As of 2 February 2020, Kroger operates, either directly or through its subsidiaries, 2,757 supermarkets and multi-department stores. Kroger's headquarters are in downtown Cincinnati. It maintains markets in 35 states and the District of Columbia, with store formats that include hypermarkets, supermarkets, superstores, department stores, and 242 jewelry stores (782 convenience stores were sold to EG Group in 2018). Kroger-branded grocery stores are located in the Midwestern and Southern United States. Kroger operates 35 food processing or manufacturing facilities, 1,567 supermarket fuel centers, 2,270 pharmacies and 221 The Little Clinic in-store medical clinics.