Service Counter Associate

Are you a customer service superstar looking for a new opportunity? Look no further! Kroger is seeking a friendly and energetic Service Counter Associate to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring a positive shopping experience. We are looking for someone with excellent communication skills, a strong attention to detail, and a passion for helping others. If this sounds like you, read on to learn more about this exciting opportunity!

1. Greet and welcome customers in a friendly and professional manner.
2. Serve as the first point of contact for customer inquiries, complaints, and requests.
3. Provide exceptional customer service by addressing and resolving customer concerns in a timely and efficient manner.
4. Maintain knowledge of store products and services to assist customers with their shopping needs.
5. Operate cash registers and handle financial transactions accurately.
6. Handle customer returns and exchanges according to company policies.
7. Maintain a clean and organized service counter area.
8. Communicate effectively with customers, team members, and management.
9. Collaborate with team members to ensure a positive and seamless shopping experience for customers.
10. Follow all safety and security procedures to protect company assets.
11. Continuously strive to improve customer service skills and product knowledge.
12. Assist in training and onboarding new service counter associates.
13. Adhere to company policies and procedures at all times.
14. Handle difficult or escalated customer situations with patience and professionalism.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Service Counter Associate in Chester, VA, USA is $21,000 to $30,000 per year. This can vary depending on the specific company, location, and experience of the individual.

The Kroger Company, or simply Kroger, is an American retail company. As of 2 February 2020, Kroger operates, either directly or through its subsidiaries, 2,757 supermarkets and multi-department stores. Kroger's headquarters are in downtown Cincinnati. It maintains markets in 35 states and the District of Columbia, with store formats that include hypermarkets, supermarkets, superstores, department stores, and 242 jewelry stores (782 convenience stores were sold to EG Group in 2018). Kroger-branded grocery stores are located in the Midwestern and Southern United States. Kroger operates 35 food processing or manufacturing facilities, 1,567 supermarket fuel centers, 2,270 pharmacies and 221 The Little Clinic in-store medical clinics.