Service Counter Associate

Welcome to the Kroger team! We are currently seeking a friendly and dedicated Service Counter Associate to join our family. As a crucial member of our front-end team, you will have the opportunity to interact with our valued customers and provide exceptional service at our service counter. We are looking for individuals who are passionate about customer service and thrive in a fast-paced environment. If you have a positive attitude, excellent communication skills, and a desire to grow within our company, we would love to have you on board. Keep reading to learn more about this exciting opportunity!

1. Greet and welcome customers to the service counter with a friendly and positive attitude.
2. Provide exceptional customer service by addressing and resolving customer inquiries, complaints, and requests in a timely and professional manner.
3. Maintain a clean and organized service counter area, ensuring that all materials and supplies are well-stocked and readily available.
4. Process customer transactions accurately and efficiently, including cash, credit, and debit payments.
5. Assist customers with product returns, exchanges, and refunds according to company policies.
6. Collaborate with other team members to ensure smooth operations and a positive shopping experience for customers.
7. Communicate effectively with customers and team members to provide updates on wait times, product availability, and other important information.
8. Continuously learn and stay up-to-date on company policies, products, and services to provide accurate and helpful information to customers.
9. Handle and resolve any customer complaints or issues, escalating to management when necessary.
10. Follow all safety and security procedures to maintain a safe work environment for customers and team members.
11. Attend training sessions and meetings to enhance skills and knowledge related to customer service and company procedures.
12. Maintain a positive and professional demeanor at all times, representing the company in a positive light to customers and the community.
13. Assist with other duties as assigned by management, including cross-training in other areas of the store.
14. Uphold the company's core values and promote a positive work culture within the team.

According to JobzMall, the average salary range for a Service Counter Associate in Arlington, TX, USA is between $21,000 and $32,000 per year. This salary range can vary depending on factors such as the specific company, location, experience, and job responsibilities. Some employers may also offer additional benefits such as bonuses, commission, and healthcare benefits.

The Kroger Company, or simply Kroger, is an American retail company. As of 2 February 2020, Kroger operates, either directly or through its subsidiaries, 2,757 supermarkets and multi-department stores. Kroger's headquarters are in downtown Cincinnati. It maintains markets in 35 states and the District of Columbia, with store formats that include hypermarkets, supermarkets, superstores, department stores, and 242 jewelry stores (782 convenience stores were sold to EG Group in 2018). Kroger-branded grocery stores are located in the Midwestern and Southern United States. Kroger operates 35 food processing or manufacturing facilities, 1,567 supermarket fuel centers, 2,270 pharmacies and 221 The Little Clinic in-store medical clinics.