Service Counter Associate

As a Service Counter Associate at Kroger, you will play a crucial role in providing exceptional customer service to our valued shoppers. You will serve as the face of Kroger, greeting and assisting customers with a friendly and helpful attitude. Your responsibilities will include processing transactions, providing product information, and resolving any customer concerns. We are looking for individuals who are dedicated, energetic, and have a passion for delivering excellent customer service. If you thrive in a fast-paced environment and enjoy interacting with others, then we encourage you to apply for this exciting opportunity to join our Kroger family.

1. Greet and welcome customers in a friendly and professional manner.
2. Assist customers with their shopping needs, providing product information and recommendations as needed.
3. Process transactions accurately and efficiently using cash registers and other equipment.
4. Handle customer complaints and product returns with a positive and proactive attitude.
5. Maintain a clean and organized service counter area, including restocking merchandise and cleaning equipment.
6. Follow all company policies and procedures regarding customer service, safety, and cash handling.
7. Communicate effectively with team members and managers to ensure a smooth and efficient operation.
8. Continuously strive to meet and exceed customer expectations by providing excellent service.
9. Work with a sense of urgency and efficiency to keep lines moving and minimize wait times for customers.
10. Actively seek out opportunities to enhance the customer experience and offer suggestions for improvement.
11. Attend training sessions and stay updated on product knowledge to better assist customers.
12. Handle confidential information and maintain customer privacy at all times.
13. Be a positive representative of Kroger by displaying a friendly and professional demeanor at all times.
14. Assist with other tasks and duties as assigned by management.

According to JobzMall, the average salary range for a Service Counter Associate in Louisville, KY, USA is $21,000 - $36,000 per year. However, this can vary depending on factors such as experience, location, and employer.

The Kroger Company, or simply Kroger, is an American retail company. As of 2 February 2020, Kroger operates, either directly or through its subsidiaries, 2,757 supermarkets and multi-department stores. Kroger's headquarters are in downtown Cincinnati. It maintains markets in 35 states and the District of Columbia, with store formats that include hypermarkets, supermarkets, superstores, department stores, and 242 jewelry stores (782 convenience stores were sold to EG Group in 2018). Kroger-branded grocery stores are located in the Midwestern and Southern United States. Kroger operates 35 food processing or manufacturing facilities, 1,567 supermarket fuel centers, 2,270 pharmacies and 221 The Little Clinic in-store medical clinics.