CUSTOMER SVC/DEPT MANAGER ON DECK
Welcome to Kroger, where our mission is to be the most customer-centric company in the world. We are currently seeking a dedicated and dynamic individual to join our team as a Customer Service/Department Manager on Deck. In this role, you will be responsible for overseeing and managing the daily operations of our customer service department, ensuring that our customers receive top-notch service and satisfaction. We are looking for someone with exceptional leadership skills, a passion for customer service, and the ability to thrive in a fast-paced environment. If you are a natural problem-solver and enjoy interacting with people, we want you on our team!
- Oversee and manage the daily operations of the customer service department.
- Ensure that customers receive excellent service and satisfaction.
- Create and maintain a positive and welcoming atmosphere for customers.
- Train and mentor customer service staff to provide top-notch service.
- Develop and implement strategies to improve customer service processes.
- Handle and resolve customer complaints and issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure efficient and effective customer service.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Create and maintain employee schedules to ensure adequate coverage during peak hours.
- Conduct performance evaluations and provide feedback to customer service staff.
- Stay updated on company policies, products, and services to provide accurate information to customers.
- Assist with hiring and training new customer service team members.
- Maintain a high level of customer satisfaction and loyalty.
- Adhere to company policies and procedures at all times.
Strong Customer Service Skills: A Qualified Candidate For This Role Should Possess Excellent Communication And Interpersonal Skills. They Should Be Able To Handle Customer Complaints And Inquiries In A Professional And Efficient Manner.
Leadership Experience: The Customer Service/Dept Manager On Deck Will Be Responsible For Leading A Team Of Customer Service Associates. Therefore, They Should Have Previous Experience In A Supervisory Or Managerial Role, Preferably In A Retail Or Customer Service Setting.
Knowledge Of Store Operations: It Is Important For A Candidate To Have A Good Understanding Of Store Operations, Including Inventory Management, Merchandising, And Cash Handling Procedures. This Knowledge Will Help Them Effectively Manage The Customer Service Department And Ensure Smooth Operations.
Problem-Solving And Decision-Making Abilities: As The First Point Of Contact For Customers, The Customer Service/Dept Manager On Deck Should Be Able To Think On Their Feet And Make Quick And Effective Decisions To Resolve Any Issues That May Arise. They Should Also Have Strong Problem-Solving Skills To Address Any Challenges That May Arise Within The Department.
Flexibility And Adaptability: Working In A Retail Environment Can Be Fast-Paced And Unpredictable. The Ideal Candidate Should Be Able To Adapt To Changing Situations And Work Well Under Pressure. They Should Also Be Willing To Work Flexible Hours, Including Evenings And Weekends, To Ensure Proper Coverage Of The Customer Service Department.
Communication
Time Management
Team Management
Product knowledge
Multitasking
Organizational Skills
Leadership
Conflict Resolution
customer service
Problem-Solving
Attention to
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a CUSTOMER SVC/DEPT MANAGER ON DECK in Clarksville, TN, USA is $45,000 - $65,000 per year. This may vary depending on experience, education, and specific job responsibilities.
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The Kroger Company, or simply Kroger, is an American retail company. As of 2 February 2020, Kroger operates, either directly or through its subsidiaries, 2,757 supermarkets and multi-department stores. Kroger's headquarters are in downtown Cincinnati. It maintains markets in 35 states and the District of Columbia, with store formats that include hypermarkets, supermarkets, superstores, department stores, and 242 jewelry stores (782 convenience stores were sold to EG Group in 2018). Kroger-branded grocery stores are located in the Midwestern and Southern United States. Kroger operates 35 food processing or manufacturing facilities, 1,567 supermarket fuel centers, 2,270 pharmacies and 221 The Little Clinic in-store medical clinics.
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