Assistant Technician

Are you a detail-oriented individual with a passion for technology and customer service? Do you thrive in a fast-paced environment and enjoy working as part of a team? If so, then we have an exciting opportunity for you! Kroger is seeking an Assistant Technician to join our growing team. In this role, you will play a vital role in ensuring the smooth operation of our technology systems and providing exceptional support to our customers. We are looking for someone with excellent technical skills, a customer-focused mindset, and a strong work ethic. If this sounds like you, then we invite you to apply for this position and be a part of our dynamic and innovative company.

1. Maintain and troubleshoot hardware and software systems to ensure smooth operation.
2. Provide exceptional customer service by promptly and effectively addressing technical issues and inquiries.
3. Collaborate with team members to identify and resolve technology-related problems.
4. Conduct thorough and timely system upgrades and installations.
5. Monitor and track system performance and provide reports to management.
6. Maintain accurate and detailed records of all technical support interactions and resolutions.
7. Proactively identify potential issues and address them before they impact operations.
8. Stay current with industry trends and advancements in technology to continuously improve processes and systems.
9. Train and support end-users on new technology systems and updates.
10. Adhere to company policies and procedures to ensure data security and system integrity.
11. Work closely with vendors and external partners to resolve technical issues and ensure timely delivery of services.
12. Participate in team meetings and contribute ideas for process improvement and innovation.
13. Meet and exceed performance metrics and service level agreements.
14. Keep up-to-date documentation of system configurations, procedures, and troubleshooting guides.
15. Continuously seek opportunities to enhance customer satisfaction and improve service delivery.

According to JobzMall, the average salary range for a Assistant Technician in Dallas, TX, USA is between $30,000 and $45,000 per year. This range can vary based on factors such as experience, qualifications, and the specific industry or company the individual is working in. Some Assistant Technicians in Dallas may also receive additional benefits such as health insurance, retirement plans, and paid time off.

The Kroger Company, or simply Kroger, is an American retail company. As of 2 February 2020, Kroger operates, either directly or through its subsidiaries, 2,757 supermarkets and multi-department stores. Kroger's headquarters are in downtown Cincinnati. It maintains markets in 35 states and the District of Columbia, with store formats that include hypermarkets, supermarkets, superstores, department stores, and 242 jewelry stores (782 convenience stores were sold to EG Group in 2018). Kroger-branded grocery stores are located in the Midwestern and Southern United States. Kroger operates 35 food processing or manufacturing facilities, 1,567 supermarket fuel centers, 2,270 pharmacies and 221 The Little Clinic in-store medical clinics.