Kraft Heinz

Director, Head of GBS Business Support

Kraft Heinz

Chicago, IL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Kraft Heinz! We are currently seeking a highly skilled and experienced Director, Head of GBS Business Support to join our dynamic team. In this role, you will play a crucial role in driving our Global Business Services (GBS) strategy and providing leadership in business support functions. We are looking for a driven and strategic individual who can bring their expertise and innovative ideas to elevate our GBS operations. If you have a strong background in business support and a passion for driving growth and efficiency, we would love to hear from you.

  1. Develop and implement a comprehensive GBS strategy aligned with the overall company objectives.
  2. Lead and manage the GBS business support team, providing guidance and mentorship to ensure high performance and growth.
  3. Oversee the daily operations of the GBS business support functions, including finance, human resources, and procurement.
  4. Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements to drive efficiency and cost savings.
  5. Monitor and analyze KPIs and metrics to track GBS performance and identify opportunities for optimization.
  6. Stay updated on industry trends and best practices in GBS and utilize this knowledge to drive innovation and continuous improvement.
  7. Develop and maintain strong relationships with internal stakeholders to understand their needs and provide effective support.
  8. Ensure compliance with company policies, procedures, and regulations in all GBS business support activities.
  9. Prepare and present regular reports and updates to senior management on GBS performance and initiatives.
  10. Participate in strategic planning and decision-making processes to support the overall growth and success of the company.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications
  • Extensive Experience In Global Business Services: The Ideal Candidate For This Position Should Have A Minimum Of 10 Years Of Experience In The Global Business Services Industry, With A Focus On Finance, Procurement, And Supply Chain Operations. They Should Have A Strong Understanding Of Industry Best Practices And Be Able To Drive Continuous Improvement And Standardization Across The Organization.

  • Strategic Leadership Skills: As The Head Of Gbs Business Support, This Individual Will Be Responsible For Setting The Strategic Direction For The Function And Driving Organizational Change. They Should Possess Strong Leadership Skills And Be Able To Effectively Communicate Their Vision To Stakeholders At All Levels Of The Organization.

  • Financial Acumen: The Director, Head Of Gbs Business Support Will Be Responsible For Managing The Financial Performance Of The Function, Including Budgeting, Forecasting, And Cost Optimization. They Should Have A Solid Understanding Of Financial Principles And Be Able To Make Data-Driven Decisions To Drive Efficiency And Cost Savings.

  • Cross-Functional Collaboration: The Gbs Function Works Closely With Various Departments Within The Organization, Including Finance, Procurement, And Supply Chain. The Ideal Candidate Should Have A Proven Track Record Of Building And Maintaining Strong Relationships With Cross-Functional Teams And Driving Collaboration To Achieve Business Goals.

  • Change Management Expertise: As Gbs Continues To Evolve And Drive Organizational Transformation, The Director, Head Of Gbs Business Support Must Have A Strong Background In Change Management. They Should Be Able To Effectively Manage And Communicate Change Initiatives, Anticipate Potential Challenges, And Develop Strategies To Mitigate Risks.

Required Skills
  • Risk Management

  • Financial Analysis

  • Change Management

  • Strategic Planning

  • Project Management

  • Vendor Management

  • Data Analysis

  • Team Management

  • Budget management

  • Leadership

  • Process optimization

  • Stakeholder Communication

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Director, Head of GBS Business Support in Chicago, IL, USA is $130,000 - $170,000 per year. However, salaries may vary based on the specific company, industry, experience level, and other factors. It is important to research the specific job and company to determine a more accurate salary range.

Additional Information
Kraft Heinz is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 16th, 2025
Apply BeforeApril 11th, 2026
This job posting is from a verified source. 
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About Kraft Heinz

The Kraft Heinz Co. engages in the production of processed food and beverages. The company operates through the following geographical segments: United States, Canada, Europe, and Rest of the World. The Rest of the World segment comprises of Asia Pacific, Latin America, Russia, India, the Middle East, and Africa. It products include condiments and sauces, cheese and dairy, ambient meals, frozen and chilled meals, and for infant and nutrition.

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