KPMG

ServiceNow Business Process Consultant

KPMG

Atlanta, GA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a driven and innovative individual with a passion for helping businesses streamline their processes? Do you have experience with ServiceNow and a strong understanding of business operations? If so, then we have an exciting opportunity for you as a ServiceNow Business Process Consultant at KPMG.As a member of our team, you will have the opportunity to work with a variety of clients to identify areas for improvement and implement efficient solutions using the ServiceNow platform. Your expertise in business processes and ServiceNow will be crucial in helping our clients achieve their goals and drive their business forward.We are looking for someone with a strong professional background and a keen eye for detail, who is able to communicate effectively and build strong relationships with clients. If you are a motivated individual with a passion for process improvement and a desire to make a meaningful impact, we encourage you to apply for this exciting opportunity at KPMG.

  1. Conduct in-depth analysis of client business processes to identify areas for improvement.
  2. Develop and implement efficient solutions using the ServiceNow platform.
  3. Collaborate with clients to understand their business objectives and goals.
  4. Provide expert guidance on best practices for utilizing ServiceNow for process improvement.
  5. Build and maintain strong relationships with clients to ensure their needs are met.
  6. Stay up-to-date with industry trends and advancements in ServiceNow technology.
  7. Train and educate clients on how to effectively utilize ServiceNow for their business processes.
  8. Communicate project updates and progress to stakeholders.
  9. Identify potential risks and issues and proactively resolve them.
  10. Work closely with cross-functional teams to ensure project success.
  11. Manage project timelines and deliverables to ensure timely completion.
  12. Act as a subject matter expert for ServiceNow and its capabilities.
  13. Continuously evaluate and improve processes to increase efficiency and effectiveness.
  14. Collaborate with team members to share knowledge and best practices.
  15. Represent KPMG in a professional and positive manner at all times.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications
  • Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.

  • Servicenow Certification (Such As Certified Implementation Specialist Or Certified System Administrator).

  • Minimum Of 3 Years Of Experience Implementing And Configuring Servicenow In A Consulting Or Client-Facing Role.

  • Strong Understanding Of Business Process Management Principles And Experience With Process Mapping And Improvement Methodologies.

  • Excellent Communication And Interpersonal Skills, With The Ability To Effectively Collaborate With Cross-Functional Teams And Present Complex Information To Clients.

Required Skills
  • Change Management

  • Process Improvement

  • Project Management

  • IT Service Management

  • Business process analysis

  • Workflow design

  • Process automation

  • Process mapping

  • Stakeholder Communication

  • Servicenow Platform

  • User Requirements Gathering

Soft Skills
  • Communication

  • Conflict Resolution

  • Decision Making

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Empathy

Compensation

According to JobzMall, the average salary range for a ServiceNow Business Process Consultant in Atlanta, GA, USA is $90,000 - $140,000 per year. This salary range may vary depending on factors such as experience, qualifications, and the specific company hiring for the position. Additionally, location, industry, and demand for the role can also impact the salary range.

Additional Information
KPMG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 15th, 2024
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
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About KPMG

KPMG International Cooperative is a multinational professional services network, and one of the Big Four accounting organizations. Seated in Amstelveen, the Netherlands, KPMG is a network of firms in 154 countries, with 207,050 people and has three lines of services: financial audit, tax, and advisory.

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