Lead Representative, Office Experience

KPMG is looking for an experienced and enthusiastic Lead Representative to join our Office Experience team. As Lead Representative, you will play a key role in ensuring KPMG employees have an excellent experience in the office, from the moment they walk in the door to the moment they leave. You will be the face of KPMG, providing exceptional customer service, responding to inquiries, and supporting the office environment.To be successful in this role, you must have excellent communication and interpersonal skills, be well-organized and detail-oriented, and have a professional attitude and demeanor. You must be comfortable working in a fast-paced environment and have the capacity to think quickly and efficiently on your feet. We are looking for someone who is passionate about customer service, has experience leading teams, and is passionate about delivering an outstanding office experience for our employees. If this sounds like you, we would love for you to join our team!

Responsibilities:

• Serve as the face of KPMG, providing exceptional customer service, responding to inquiries, and supporting the office environment • Maintain a professional attitude and demeanor at all times • Monitor customer service levels, ensuring they meet KPMG’s high standards • Lead and motivate a team of customer service representatives • Develop and implement effective customer service strategies and processes • Proactively manage customer complaints and feedback • Ensure a safe and secure office environment • Manage the office budget and ensure all expenses remain within the allocated budget • Train and develop customer service representatives • Analyze customer service data and metrics to identify areas for improvement • Stay abreast of industry trends and best practices in customer service

According to JobzMall, the average salary range for a Lead Representative, Office Experience in Philadelphia, PA, USA is $40,000 to $53,000. This range is based on the salaries reported by employers on JobzMall for this particular position. It should be noted that some employers may offer higher or lower salaries depending on the candidate's experience and qualifications.

KPMG International Cooperative is a multinational professional services network, and one of the Big Four accounting organizations. Seated in Amstelveen, the Netherlands, KPMG is a network of firms in 154 countries, with 207,050 people and has three lines of services: financial audit, tax, and advisory.