Deskside Services Advisor II

Welcome to KPMG, one of the world's leading professional services firms. We are currently seeking a highly skilled Deskside Services Advisor II to join our dynamic team. As a Deskside Services Advisor II, you will play a crucial role in providing technical support and guidance to our employees, ensuring their technology needs are met efficiently and effectively. This position requires a strong technical background, excellent communication skills, and a customer-centric approach. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

1. Provide technical support: The primary responsibility of the Deskside Services Advisor II is to provide technical support to the employees of KPMG. This includes troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
2. Offer guidance: The Deskside Services Advisor II is expected to offer guidance and solutions to employees when they encounter technical issues. This involves listening to their concerns, understanding their needs, and providing appropriate solutions.
3. Ensure technology needs are met: It is the responsibility of the Deskside Services Advisor II to ensure that the technology needs of the employees are met efficiently and effectively. This includes setting up new equipment, installing software, and ensuring that all systems are functioning properly.
4. Maintain equipment: The Deskside Services Advisor II is responsible for maintaining all equipment, including computers, printers, and other peripherals. This may involve performing routine maintenance, updating software, and replacing old equipment as needed.
5. Communicate effectively: Strong communication skills are essential for this role. The Deskside Services Advisor II must be able to communicate technical information to non-technical users in a clear and understandable manner.
6. Provide exceptional customer service: The Deskside Services Advisor II is expected to provide exceptional customer service to all employees. This includes being responsive, professional, and ensuring that all requests are handled in a timely manner.
7. Stay up-to-date on technology: It is the responsibility of the Deskside Services Advisor II to stay current on the latest technology and trends in the industry. This will enable them to provide the best possible support and guidance to employees.
8. Collaborate with team members: The Deskside Services Advisor II will work closely with other team members to ensure that all technology needs are met. This may involve sharing knowledge and expertise, as well as working together to troubleshoot complex issues.
9. Adhere to company policies: The Deskside Services Advisor II must adhere to all company policies and procedures related to technology

According to JobzMall, the average salary range for a Deskside Services Advisor II in New York, NY, USA is $50,000 to $70,000 per year. This may vary depending on the specific company, level of experience, and other factors such as additional benefits and bonuses.

KPMG International Cooperative is a multinational professional services network, and one of the Big Four accounting organizations. Seated in Amstelveen, the Netherlands, KPMG is a network of firms in 154 countries, with 207,050 people and has three lines of services: financial audit, tax, and advisory.