Medical Group Access Representative
Welcome to Kettering Health Network, where we are dedicated to providing exceptional care to our community. We are currently seeking a skilled and compassionate Medical Group Access Representative to join our team. As a Medical Group Access Representative, you will play a vital role in ensuring that our patients have a seamless and positive experience from the moment they contact us. We are looking for an individual who is detail-oriented, empathetic, and has a strong understanding of medical terminology and insurance processes. If you are passionate about making a difference in the lives of others and thrive in a fast-paced healthcare environment, we encourage you to apply for this important role.
- Greet and welcome patients and visitors in a friendly and professional manner.
- Answer incoming calls and direct them to the appropriate department or individual.
- Schedule appointments for patients, ensuring accuracy and efficiency.
- Verify patient insurance information and coordinate authorizations as needed.
- Educate patients on insurance coverage and financial responsibilities.
- Collect and process patient payments and issue receipts.
- Maintain patient records and update information as needed.
- Collaborate with other departments and staff to ensure smooth patient flow.
- Handle patient inquiries, complaints, and concerns with empathy and professionalism.
- Maintain a clean and organized front desk area.
- Adhere to all HIPAA regulations and maintain patient confidentiality.
- Attend training sessions and keep up-to-date with changes in medical terminology and insurance processes.
- Assist with administrative tasks and special projects as assigned.
- Continuously strive to provide exceptional customer service and patient satisfaction.
- Foster a positive and collaborative work environment.
High School Diploma Or Equivalent: A Minimum Education Requirement For A Medical Group Access Representative At Kettering Health Network Is A High School Diploma Or Equivalent. This Ensures That Candidates Have A Basic Level Of Education And Understanding Of Healthcare Processes.
Experience In Healthcare Or Customer Service: Previous Experience In A Healthcare Setting Or In A Customer Service Role Is Highly Preferred For This Position. This Demonstrates An Understanding Of Medical Terminology And Customer Service Skills, Which Are Essential In This Role.
Strong Communication Skills: As A Medical Group Access Representative, Effective Communication Is Crucial When Interacting With Patients, Healthcare Professionals, And Insurance Companies. Candidates Should Possess Excellent Verbal And Written Communication Skills.
Knowledge Of Medical Insurance: Familiarity With Medical Insurance Processes And Policies Is An Important Qualification For This Role. Candidates Should Have A Basic Understanding Of Insurance Verification, Billing, And Coding Procedures.
Ability To Multitask And Work In A Fast-Paced Environment: The Role Of A Medical Group Access Representative Requires The Ability To Handle Multiple Tasks And Work Efficiently In A Fast-Paced Environment. Candidates Should Be Able To Prioritize Tasks, Work Well Under Pressure, And Meet Deadlines.
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Electronic Medical Records
appointment scheduling
Problem-Solving
Insurance Verification
Patient Registration
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Medical Group Access Representative in Kettering, OH, USA is $30,000-$40,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific employer. Some employers may offer additional benefits such as health insurance, retirement plans, and bonuses. It is important to research the specific job and employer to get a more accurate salary range.
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Kettering Health is a system of medical centers and outpatient facilities elevating health, healing, and hope in our community. Built from many people, places, backgrounds, and perspectives, we work as one to help you be your best.
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