Front Office Specialist - Urgent Care

Are you a customer service-oriented individual looking for a rewarding career in the healthcare industry? Kettering Health Network is seeking a highly motivated and organized Front Office Specialist to join our urgent care team. As a Front Office Specialist, you will play a crucial role in providing exceptional patient care by greeting and registering patients, verifying insurance information, and scheduling appointments. We are looking for a team player with excellent communication skills and a passion for helping others. If you meet the required qualifications and are eager to make a positive impact in the lives of our patients, we invite you to apply for this exciting opportunity.

1. Greet and register patients in a friendly and professional manner.
2. Verify insurance information accurately and efficiently.
3. Schedule appointments for patients, ensuring proper documentation and follow-up.
4. Provide exceptional customer service to patients and their families.
5. Communicate effectively with patients, healthcare providers, and team members.
6. Maintain patient confidentiality and adhere to HIPAA regulations.
7. Maintain a clean and organized front office area.
8. Handle and resolve patient inquiries and concerns in a timely and satisfactory manner.
9. Collaborate with other team members to ensure smooth operations and patient flow.
10. Stay updated on healthcare industry changes and policies.
11. Meet and exceed performance metrics and goals set by the organization.
12. Adhere to all safety and infection control protocols.
13. Attend training and educational sessions to enhance skills and knowledge.
14. Continuously strive to improve patient satisfaction and experience.
15. Maintain accurate and up-to-date records of patient information.
16. Perform other duties as assigned by the supervisor or management.

According to JobzMall, the average salary range for a Front Office Specialist - Urgent Care in Dayton, OH, USA is $27,000 - $35,000 per year. However, this can vary depending on factors such as experience, location, and employer.

Kettering Health is a system of medical centers and outpatient facilities elevating health, healing, and hope in our community. Built from many people, places, backgrounds, and perspectives, we work as one to help you be your best.