Front Office Specialist - Primary Care

Are you a highly organized and customer-focused individual looking for a challenging and rewarding opportunity? If so, we have the perfect role for you! Kettering Health Network is seeking a Front Office Specialist for our Primary Care department. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring smooth day-to-day operations. We are looking for someone with excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced environment. If this sounds like you, we encourage you to apply and join our dynamic team!

1. Serve as the first point of contact for patients, providing friendly and professional customer service at all times.
2. Greet and check in patients, verify insurance information, and collect necessary paperwork.
3. Schedule appointments and maintain accurate patient records, ensuring all information is up-to-date and organized.
4. Answer phone calls and respond to inquiries from patients, physicians, and other staff members in a timely and professional manner.
5. Collaborate with other departments to ensure efficient and effective communication and coordination of patient care.
6. Maintain the cleanliness and organization of the front office area, ensuring a welcoming and professional environment for patients.
7. Handle patient complaints and concerns with empathy and professionalism, escalating to management when necessary.
8. Process and document payments, including co-pays, deductibles, and outstanding balances.
9. Stay up-to-date on all policies, procedures, and regulations related to the front office, and ensure compliance at all times.
10. Assist with other administrative tasks and projects as needed to support the smooth operation of the Primary Care department.

According to JobzMall, the average salary range for a Front Office Specialist - Primary Care in Beavercreek, OH, USA is $31,000 - $50,000 per year. This may vary based on factors such as experience, education, and the specific employer.

Kettering Health is a system of medical centers and outpatient facilities elevating health, healing, and hope in our community. Built from many people, places, backgrounds, and perspectives, we work as one to help you be your best.