Front Office Specialist - Primary Care

Welcome to Kettering Health Network, where our mission is to improve the quality of life for the communities we serve through exceptional healthcare services. We are currently seeking a highly motivated and experienced Front Office Specialist to join our Primary Care team. As the first point of contact for our patients, the Front Office Specialist plays a crucial role in creating a positive and welcoming environment. In this role, you will be responsible for managing patient appointments, verifying insurance information, and providing exceptional customer service. The ideal candidate must have strong organizational skills, excellent communication abilities, and a passion for providing compassionate care. Join our team and be a part of a leading healthcare organization that values teamwork, integrity, and innovation.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Manage patient appointments by scheduling, rescheduling, and canceling as needed.
3. Verify insurance information and ensure all necessary authorizations are obtained.
4. Provide exceptional customer service by addressing patient inquiries and concerns in a timely and courteous manner.
5. Maintain patient records and ensure all paperwork is accurate and up-to-date.
6. Collect and process payments from patients, including copays and deductibles.
7. Collaborate with other healthcare professionals to ensure efficient and effective patient care.
8. Maintain a clean and organized front office area, including stocking supplies and organizing patient files.
9. Communicate with patients regarding their upcoming appointments and any necessary follow-up care.
10. Adhere to all HIPAA regulations and maintain patient confidentiality at all times.
11. Continuously seek opportunities to improve processes and enhance the patient experience.
12. Attend training and meetings as required to stay informed of any changes or updates in policies and procedures.
13. Collaborate with the billing department to ensure accuracy and timely submission of claims.
14. Other duties as assigned by management.

According to JobzMall, the average salary range for a Front Office Specialist - Primary Care in Kettering, OH, USA is $30,000 - $40,000 per year. However, this can vary depending on the specific company, years of experience, and other factors.

Kettering Health is a system of medical centers and outpatient facilities elevating health, healing, and hope in our community. Built from many people, places, backgrounds, and perspectives, we work as one to help you be your best.