Call Center Operator

Are you looking for a fulfilling job that allows you to make a positive impact in people's lives every day? Look no further, because we have an exciting opportunity for you to join our team at Kettering Health Network as a Call Center Operator. As a Call Center Operator, you will play a crucial role in providing exceptional customer service and support to our patients, visitors, and staff. We are seeking individuals with excellent communication skills, a compassionate demeanor, and a passion for helping others. If this sounds like you, we would love to hear from you. Join us in making a difference and apply today!

1. Answer incoming calls and respond to inquiries from patients, visitors, and staff in a timely and professional manner.
2. Provide excellent customer service by actively listening to callers and addressing their needs and concerns.
3. Transfer calls to appropriate departments or individuals as needed.
4. Follow call center procedures and protocols to ensure efficient and effective communication.
5. Document all calls and maintain accurate records of call logs and customer interactions.
6. Handle sensitive and confidential information with discretion and maintain the highest level of confidentiality.
7. Troubleshoot and resolve any issues or complaints from callers, escalating to management when necessary.
8. Proactively anticipate and address potential issues or challenges that may arise during calls.
9. Maintain a positive and professional attitude at all times, representing the organization in a positive manner.
10. Collaborate with team members and other departments to ensure smooth operations and superior customer service.
11. Attend all necessary training and meetings to stay updated on processes, procedures, and new information.
12. Adhere to all HIPAA regulations and guidelines to protect patient privacy and confidentiality.
13. Continuously strive to improve call center processes and procedures to enhance the overall customer experience.
14. Maintain a clean and organized work environment to promote efficiency and professionalism.
15. Uphold the values and mission of Kettering Health Network in all interactions with patients, visitors, and staff.

According to JobzMall, the average salary range for a Call Center Operator in Beavercreek, OH, USA is $26,000 - $45,000 per year. This range can vary based on factors such as experience, skills, and the specific call center company. Additionally, some call center operators may also receive bonuses or commissions based on their performance.

Kettering Health is a system of medical centers and outpatient facilities elevating health, healing, and hope in our community. Built from many people, places, backgrounds, and perspectives, we work as one to help you be your best.