Call Center Operator
Are you looking for a fulfilling career in the healthcare industry? Kettering Health Network is seeking a dedicated and compassionate Call Center Operator to join our team. As a crucial first point of contact for our patients, you will play a vital role in ensuring their needs are met with the highest level of care and professionalism. We are seeking individuals who are excellent communicators, detail-oriented, and able to thrive in a fast-paced environment. If you are passionate about making a positive impact on people's lives and have the necessary qualifications, we want to hear from you!
- Serve as the first point of contact for patients and callers, providing exceptional customer service and addressing their needs with empathy and professionalism.
- Answer incoming calls and respond to inquiries, providing accurate and timely information about services, appointments, and policies.
- Document all calls and maintain accurate and organized records of patient interactions.
- Direct calls to appropriate departments or individuals, ensuring efficient and effective communication within the organization.
- Troubleshoot and resolve patient concerns and complaints, escalating issues to the appropriate supervisor when necessary.
- Schedule appointments and manage patient appointment reminders, ensuring accuracy and timely communication.
- Stay up-to-date on healthcare policies, procedures, and regulations to provide accurate and relevant information to patients.
- Collaborate with team members to develop and maintain standard operating procedures for call center operations.
- Maintain confidentiality and adhere to HIPAA regulations when handling patient information.
- Contribute to a positive and collaborative work environment, demonstrating a commitment to teamwork and professional development.
Excellent Communication Skills: A Call Center Operator At Kettering Health Network Must Possess Excellent Communication Skills, Both Verbal And Written. They Should Be Able To Effectively Convey Information To Callers And Colleagues, And Also Be Able To Listen Actively And Respond Appropriately.
Customer Service Experience: Previous Experience In Customer Service Is A Must For A Call Center Operator At Kettering Health Network. They Should Have A Strong Understanding Of Customer Needs And Be Able To Provide Exceptional Service To Ensure A Positive Experience For Callers.
Knowledge Of Medical Terminology: As A Healthcare Organization, Kettering Health Network Requires Their Call Center Operators To Have A Basic Understanding Of Medical Terminology. This Will Help Them Accurately Communicate With Patients, Healthcare Providers, And Other Staff Members.
Ability To Multitask: Call Center Operators At Kettering Health Network Are Expected To Handle Multiple Calls And Tasks Simultaneously. They Should Be Able To Prioritize And Manage Their Time Effectively To Ensure All Calls Are Handled In A Timely And Efficient Manner.
Computer Proficiency: Call Center Operators At Kettering Health Network Must Be Comfortable Using Various Computer Systems And Software To Document Calls, Access Patient Information, And Schedule Appointments. They Should Also Have Strong Typing Skills And Be Able To Navigate Between Different Programs Quickly.
Communication
Time Management
Multitasking
Conflict Resolution
customer service
Computer proficiency
Active listening
Teamwork
Empathy
Problem-Solving
Adaptability
Attention to
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Operator in Kettering, OH, USA is between $28,000 and $35,000 per year. This may vary depending on the specific job duties, experience, and skills of the individual.
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Kettering Health is a system of medical centers and outpatient facilities elevating health, healing, and hope in our community. Built from many people, places, backgrounds, and perspectives, we work as one to help you be your best.
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