Head of Global- Store Front Office

Kering is looking for a highly motivated and experienced individual to join our team as Head of Global Store Front Office. This role is a great opportunity to lead Kering's Store Front Office, ensuring a seamless customer experience that reflects our brand values.The successful candidate needs to be an outstanding problem solver, have excellent organizational skills, and have an in-depth understanding of the retail landscape. In this role, you will lead a team of Store Front Office professionals, manage daily operations, and ensure customer satisfaction.You should have a minimum of 5 years' experience in a similar role, proven leadership skills, and a passion for the retail industry. You should be a great communicator with strong interpersonal skills, and be able to work well in a team environment. The ideal candidate will be highly organized, have excellent attention to detail, and be able to multitask effectively.If you have the necessary qualifications and are passionate about customer service, we would love to hear from you.

Responsibilities:

1. Lead Kering's Store Front Office, ensuring a seamless customer experience that reflects our brand values.
2. Manage daily operations and ensure customer satisfaction.
3. Lead a team of Store Front Office professionals.
4. Ensure that customer service is consistently delivered at a high level.
5. Develop and implement strategies to improve customer service.
6. Maintain a working knowledge of the retail landscape.
7. Monitor customer feedback and act upon it promptly.
8. Analyze and report on customer service metrics.
9. Develop and maintain strong relationships with customers.
10. Collaborate with other departments to ensure customer satisfaction.

According to JobzMall, the average salary range for a Head of Global- Store Front Office in Paris, France is €60,000-€90,000 per year. This salary range may vary depending on the experience of the individual and the company.

Kering SA engages in the retail of apparels and accessories. It designs, manufactures, and markets luxury products. The company operates its business through the following segments: Luxury & Sports and Lifestyle. The Luxury segment gathers portfolio of highly attractive brand including Gucci, Bottega Veneta, Saint Laurent, Alexander McQueen, Balenciaga, Brioni, Christopher Kane, McQ, Stella McCartney, Tomas Maier, Sergio Rossi, Boucheron, Dodo, Girard-Perregaux, JeanRichard, Pomellato, Qeelin, and Ulysse Nardin.