Network Support Technician
Monitoring the network and customer premised equipment for alarm activity and outages. Providing remote testing and troubleshoot DS1, fiber over Ethernet and SONET facilities. Troubleshoot TCP/IP connectivity issues. Providing DNS, Web, email, voice mail and EFAX support Troubleshoot VOIP-related issues (MGCP & SIP). Identifying and taking appropriate action to correct carrier routing issues (local and long distance). Executing change requests and troubleshoot customer configurations on all supported equipment. Coordinating network repairs by dispatching an appropriate vendor or technician to both central offices as well as customer locations. Documenting all customer interaction with effective and clear communication. Providing limited remote training with customers.
Two years’ practical work experience in telecommunications or networking or related field
Two years working knowledge and troubleshooting experience of SIP, RTP, UDP, TCP, and NAT technologies
Two years working knowledge and troubleshooting experience with premise based firewalls
Time Management
Troubleshooting skills
Record Keeping Skills
Networking setup and maintenance
Adtran
Verbal communication
Detail Oriented
written communication
Result Driven
Multi-tasker
According to JobzMall, the average salary range for a Network Support Technician in 616-698 Madison Ave, Toledo, OH 43604, USA is $50,000 - $60,000. The salary range may vary depending on the experience level of the technician and the company offering the job.
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Kelly Services, Inc. is an American office staffing company that operates globally. The company places employees at all levels in various sectors including financial services, information technology, and law.
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