Customer Support Specialist, Payments
Welcome to Justworks, where we strive to make life easier for businesses and their employees. We are looking for a Customer Support Specialist, Payments to join our team and help our customers navigate through the world of payments. As a company that values simplicity, transparency, and efficiency, we need someone who can provide top-notch support with a personal touch. If you are a problem-solver, a team player, and have a passion for helping others, we want you on our team. Read on to learn more about this exciting opportunity.
- Provide exceptional customer support to our clients regarding payment inquiries, issues, and concerns.
- Serve as the primary point of contact for customers regarding payment-related matters.
- Respond promptly and accurately to customer inquiries through various channels such as phone, email, and chat.
- Troubleshoot and resolve payment-related problems and escalate complex issues to the appropriate team member.
- Educate customers on payment processes, policies, and procedures to ensure a seamless experience.
- Work collaboratively with cross-functional teams to identify and implement solutions to improve the payment process.
- Maintain accurate and organized records of customer interactions and transactions.
- Proactively identify and report any system or process issues that may impact payment operations.
- Keep up-to-date with industry developments and trends to provide knowledgeable and efficient support.
- Represent the company's values of simplicity, transparency, and efficiency in all customer interactions.
- Continuously look for opportunities to improve the customer support experience.
- Participate in training and development opportunities to enhance knowledge and skills.
- Adhere to company policies and procedures at all times.
- Act as a brand ambassador for Justworks and promote a positive image of the company at all times.
- Collaborate with team members to achieve individual and team goals.
Strong Knowledge Of Payment Processing Systems: A Qualified Customer Support Specialist Should Have A Deep Understanding Of Various Payment Processing Systems And Be Able To Troubleshoot Issues Related To Payment Processing.
Excellent Communication Skills: Effective Communication Is Crucial In A Customer Support Role. A Customer Support Specialist Should Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Customers And Resolve Their Payment-Related Queries.
Attention To Detail: Payments Involve Sensitive Financial Information, And A Small Mistake Can Have A Significant Impact. Therefore, A Candidate For This Role Should Have Exceptional Attention To Detail To Ensure Accuracy In Payment Processing And Prevent Errors.
Problem-Solving Abilities: As A Customer Support Specialist, One Should Be Able To Think Critically And Come Up With Solutions To Various Payment-Related Issues. This Requires Strong Problem-Solving Abilities, Patience, And The Ability To Remain Calm Under Pressure.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. A Candidate Should Have A Track Record Of Providing Excellent Customer Service And Be Able To Handle Difficult Customer Interactions With Empathy And Professionalism.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Technical skills
Empathy
Problem-Solving
Adaptability
team
Payments Knowledge
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Communication Skills
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Support Specialist, Payments in New York, NY, USA is between $40,000 and $60,000 per year. This range can vary depending on factors such as experience, skills, and company size. Some companies may also offer additional benefits and bonuses, which can affect the overall salary range. It is important to research and compare salaries for specific companies and roles to get a more accurate understanding of the potential earnings for this position.
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Justworks simplifies your business's back office complexities, so you can work fearlessly. Get payroll, benefits, HR, and compliance — all in one place.
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