Customer Support Specialist, Benefits

At Justworks, we believe in simplifying the complexities of running a business for entrepreneurs and small business owners. As a Customer Support Specialist for our Benefits team, you will have the opportunity to directly impact our clients' experience by providing top-notch support and guidance on all things related to employee benefits. We are looking for someone who is passionate about helping others, has a strong understanding of benefits administration, and is eager to join a fast-paced, dynamic team. If you are a problem-solver with exceptional communication skills and a customer-centric mindset, we want to hear from you!

1. Provide top-notch support to clients on all aspects of benefits administration.
2. Offer guidance and advice to clients on navigating the complexities of employee benefits.
3. Respond to client inquiries and concerns in a timely and professional manner.
4. Maintain a strong understanding of Justworks' benefits offerings and policies.
5. Collaborate with other team members to troubleshoot and resolve any issues or concerns raised by clients.
6. Proactively identify and escalate any potential issues or trends to the appropriate team.
7. Keep up-to-date with industry trends and changes in benefits regulations to ensure accurate and up-to-date support for clients.
8. Prioritize and manage a high volume of client inquiries while maintaining a high level of customer satisfaction.
9. Communicate effectively with clients through various channels, including phone, email, and chat.
10. Build and maintain strong relationships with clients, promoting customer retention and loyalty.
11. Work collaboratively with the sales and implementation teams to ensure a smooth onboarding process for new clients.
12. Continuously strive to improve customer support processes and procedures to enhance the overall client experience.
13. Display a customer-centric mindset and go above and beyond to exceed client expectations.
14. Communicate any client feedback or concerns to the appropriate teams for further action.
15. Adhere to company policies and procedures and maintain confidentiality when handling sensitive client information.

According to JobzMall, the average salary range for a Customer Support Specialist, Benefits in New York, NY, USA is $45,000 - $60,000 per year. However, this can vary depending on the specific company, experience level, and other factors. In addition to base salary, benefits such as healthcare, retirement plans, and bonuses may also be included in the compensation package for this role.

Justworks simplifies your business's back office complexities, so you can work fearlessly. Get payroll, benefits, HR, and compliance — all in one place.