Customer Support Specialist, Benefits

Welcome to Justworks! We are a growing company dedicated to simplifying the complexities of HR and benefits for small businesses. As a Customer Support Specialist for our Benefits team, you will be at the forefront of our mission to provide exceptional service and support to our customers. We are looking for a self-motivated and empathetic individual who is passionate about helping others and has a strong understanding of employee benefits. If you thrive in a fast-paced environment and are committed to delivering top-notch customer experience, we want you on our team! Join us in revolutionizing the way small businesses manage their benefits.

1. Provide exceptional customer service and support to Justworks customers.
2. Serve as the main point of contact for all customer inquiries regarding employee benefits.
3. Develop a deep understanding of Justworks' products and services, specifically in the area of employee benefits.
4. Resolve customer issues and concerns in a timely and efficient manner.
5. Communicate with customers via phone, email, and chat to ensure their needs are being met.
6. Stay up-to-date on industry trends and changes to employee benefits to provide accurate information and advice to customers.
7. Identify opportunities to improve customer experience and provide feedback to relevant teams.
8. Collaborate with cross-functional teams to troubleshoot and resolve complex customer issues.
9. Maintain detailed and accurate records of customer interactions and resolutions.
10. Proactively reach out to customers to ensure their needs are being met and identify any potential issues.
11. Continuously improve product knowledge and customer service skills through training and development opportunities.
12. Act as a brand ambassador for Justworks by representing the company's values and mission in all customer interactions.
13. Adhere to company policies and procedures to ensure consistency and quality in customer support.
14. Assist with new customer onboarding and provide guidance and support throughout the process.
15. Stay organized and manage time effectively to handle a high volume of customer inquiries while maintaining quality and accuracy.

According to JobzMall, the average salary range for a Customer Support Specialist, Benefits in Tampa, FL, USA is $35,000 - $50,000 per year. This can vary based on factors such as experience, qualifications, and the specific company or industry the specialist is working in. Some specialists may also receive additional benefits such as healthcare, retirement plans, and bonuses.

Justworks simplifies your business's back office complexities, so you can work fearlessly. Get payroll, benefits, HR, and compliance — all in one place.