Customer Success Operations Specialist

At Justworks, we believe that taking care of our customers is the key to our success. That's why we're searching for a highly motivated and detail-oriented individual to join our team as a Customer Success Operations Specialist. In this role, you will play a critical role in ensuring that our customers have a positive and seamless experience with our platform. We are looking for someone who is passionate about customer satisfaction, has excellent communication skills, and is able to juggle multiple tasks with ease. If you thrive in a fast-paced and dynamic environment and are dedicated to providing top-notch customer support, we want you on our team!

1. Act as the main point of contact for customer inquiries and concerns, providing prompt and accurate responses.
2. Collaborate with other departments to ensure that customer needs are met and issues are resolved in a timely manner.
3. Monitor and analyze customer feedback to identify areas for improvement and make recommendations to the team.
4. Create and maintain customer success metrics and reports to track customer satisfaction and retention.
5. Proactively reach out to customers to ensure they are utilizing the platform effectively and offer assistance as needed.
6. Develop and maintain customer success resources, such as FAQs and user guides, to improve the customer experience.
7. Troubleshoot and resolve technical issues related to the platform, escalating complex issues to the appropriate team.
8. Continuously stay updated on the platform's features and updates to effectively communicate with customers.
9. Assist with onboarding new customers and provide training and support to ensure a smooth transition onto the platform.
10. Identify upsell and cross-sell opportunities to help customers maximize their use of the platform and increase customer retention.
11. Maintain accurate records of customer interactions and follow up as needed to ensure customer satisfaction.
12. Act as an advocate for the customer, providing feedback and suggestions to improve the overall customer experience.
13. Stay updated on industry trends and best practices to continuously improve customer success operations.
14. Participate in team meetings to discuss customer success strategies and share best practices.

According to JobzMall, the average salary range for a Customer Success Operations Specialist in New York, NY, USA is between $60,000-$80,000 per year. The exact salary may vary depending on the specific company, location, and level of experience. Some companies may offer additional benefits and bonuses as part of their compensation package.

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