Benefits Platform, Senior Operations Associate

Are you an experienced individual passionate about helping businesses provide the best benefits for their employees? Justworks is looking for a Senior Operations Associate to join our Benefits Platform team and help us make it easier for businesses to manage their employee benefits.You will be responsible for day-to-day operations, from onboarding new clients to developing process improvements and providing support to existing clients. You should have a deep understanding of the benefits industry, strong communication skills, and a passion for helping businesses provide the best benefits for their employees.To be successful in this role, you should be highly organized, have excellent problem-solving skills, be able to work independently, and possess strong customer service skills. If this sounds like you, we’d love to hear from you.

Responsibilities:

1. Onboard new clients to the benefits platform, providing a seamless customer experience.
2. Develop and maintain processes to ensure smooth operations of the benefits platform.
3. Provide support and guidance to existing clients to ensure they are taking full advantage of the platform.
4. Monitor and analyze data to identify areas of improvement and inform process optimization.
5. Collaborate with other teams to ensure successful integration of the platform into other systems.
6. Handle customer inquiries and resolve any issues that arise.
7. Stay current on industry trends and regulations to ensure the platform is compliant with all laws and regulations.
8. Utilize customer feedback to inform product development and enhancements.
9. Create reports and presentations for executive level stakeholders.
10. Develop and maintain relationships with external partners.

According to JobzMall, the average salary range for a Benefits Platform, Senior Operations Associate in New York, NY, USA is between $61,000 and $90,000 per year. This range is dependent on experience, education, and other qualifications.

Justworks simplifies your business's back office complexities, so you can work fearlessly. Get payroll, benefits, HR, and compliance — all in one place.