
Service Maintenance & Operations Lead
We are looking for an innovative collaborator with demonstrated leadership and analytical abilities. This opportunity requires excellent IT management, problem-solving, data analysis and communication skills. Lead operations teams providing 24x7 support for commercial business applications across digital, data analytics, and salesforce technologies. Make sense of incidents and lead teams to resolve issues. Ensure technical issues are handled in a timely manner. Provide pro-active communications to business partners. Use data to measure the efficiency of IT operations, benchmark metrics, perform analysis and identify improvements. Prepare and lead service review communications and handle intake requests for new services. Partner with related functions such as engineering, finance and procurement to update vendors, contracts, and services.
A minimum of 7 years professional experience in software industry or related field is required.
Experience leading teams of external, contract or remote affiliates is required.
Experience with technology processes including ITIL and Agile/Scrum; and concepts such as design thinking, workflow
Demonstrated hands-on ability to develop code, integrate APIs, or contribute to open-source software is preferred.
Python
Tableau
Qlik
R
Drupal
Hadoop
Hive
Spark
Continuous Improvement
Time Management Skills
JAMStack/.js
Verbal communication
written communication
Results-Driven
Detail Oriented and Organized
Multi tasker
Flexible Approach
problem-solving abilities
According to JobzMall, the average salary range for a Service Maintenance & Operations Lead in 1003 US-202, Raritan, NJ 08869, USA is $47,000 to $75,000. This range can vary depending on experience, job market, and job duties.
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Johnson & Johnson is an investment holding company with interests in health care products. It engages in research and development, manufacture and sale of personal care hygienic products, pharmaceuticals and surgical equipment. The company operates through the following business segments: Consumer, Pharmaceutical and Medical Devices.

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