Patient Representative- Adult Emergency Department

Are you passionate about providing exceptional patient care in a fast-paced, dynamic environment? Do you have the ability to effectively communicate and advocate for patients in times of crisis? If so, then we have an exciting opportunity for you to join our team as a Patient Representative in the Adult Emergency Department at Johns Hopkins Medicine. In this role, you will serve as a crucial liaison between patients, their families, and the healthcare team, ensuring that all needs are met and concerns are addressed. We are looking for a highly empathetic and organized individual with a strong background in healthcare and excellent communication skills. If you are ready to make a positive impact on the lives of others, we encourage you to apply for this rewarding position.

1. Serve as a key point of contact for patients and their families in the Adult Emergency Department, addressing their needs and concerns in a timely and empathetic manner.
2. Maintain a thorough understanding of the healthcare system and the resources available to patients, providing information and guidance as needed.
3. Communicate effectively with patients, families, and healthcare team members, utilizing strong verbal and written communication skills to advocate for patients in times of crisis.
4. Work collaboratively with other healthcare professionals to ensure a cohesive and coordinated approach to patient care.
5. Maintain accurate and detailed records of patient interactions, ensuring confidentiality and adhering to HIPAA regulations.
6. Stay up-to-date on current healthcare policies, procedures, and regulations, and apply them in daily interactions with patients and families.
7. Demonstrate a high level of empathy and understanding towards patients and their families, offering support and reassurance during times of stress and uncertainty.
8. Utilize problem-solving skills to address any conflicts or concerns that may arise between patients and healthcare team members.
9. Maintain a professional and approachable demeanor at all times, representing the hospital and its values to patients and their families.
10. Collaborate with other patient representatives and hospital staff to continuously improve patient satisfaction and experience.
11. Act as an advocate for patients, ensuring their needs are met and their voices are heard throughout their healthcare journey.
12. Participate in ongoing training and education to enhance knowledge and skills in patient advocacy and communication.
13. Maintain a positive and welcoming environment in the Emergency Department, creating a sense of comfort and safety for patients and their families.
14. Adhere to all hospital policies and procedures, as well as ethical and legal standards, in all interactions with patients and their families.
15. Take initiative to identify and address any potential issues or concerns that may impact patient care or experience.

According to JobzMall, the average salary range for a Patient Representative- Adult Emergency Department in Baltimore, MD, USA is $33,000-$41,000 per year. This may vary depending on factors such as education, experience, and specific job duties.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.