Patient Representative

Are you passionate about providing exceptional patient care and ensuring a positive healthcare experience for all? Look no further than Johns Hopkins Medicine! We are seeking a dedicated and empathetic Patient Representative to join our team and serve as a liaison between patients and healthcare providers. In this role, you will play a crucial role in maintaining high levels of patient satisfaction and enhancing our reputation as a world-renowned medical institution. If you possess excellent communication skills, a strong attention to detail, and a desire to make a meaningful impact in the lives of others, we encourage you to apply. Join us at Johns Hopkins Medicine and be a part of our mission to deliver the best possible healthcare to our patients.

1. Serve as the primary point of contact for patients, families, and caregivers, providing exceptional customer service and support.
2. Act as a liaison between patients and healthcare providers, ensuring effective communication and understanding of medical information.
3. Handle patient inquiries, complaints, and concerns in a timely and professional manner, striving to resolve any issues and maintain high levels of patient satisfaction.
4. Maintain accurate and up-to-date patient records and documentation, adhering to HIPAA guidelines and protecting patient confidentiality.
5. Collaborate with healthcare team members to coordinate and schedule appointments, procedures, and tests for patients.
6. Educate patients on medical procedures, treatments, and follow-up care instructions, ensuring they have a clear understanding of their healthcare plan.
7. Monitor patient feedback and make recommendations for process improvements to enhance the patient experience.
8. Assist with insurance verification and billing inquiries, working closely with the billing department to resolve any issues.
9. Participate in training and development programs to stay informed on best practices and provide the highest level of patient care.
10. Uphold the mission, vision, and values of Johns Hopkins Medicine and represent the organization with professionalism and integrity.

According to JobzMall, the average salary range for a Patient Representative in Baltimore, MD, USA is between $33,000 to $40,000 per year. This range can vary depending on the specific job responsibilities, experience level, and employer. Some factors that may affect the salary include the size and type of healthcare facility, location, and demand for patient representatives in the area. In addition, individuals with additional certifications or specialized skills may be able to earn a higher salary.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.