Patient Experience Manager/Coach

Are you passionate about providing exceptional patient care and creating a positive healthcare experience? We are looking for a Patient Experience Manager/Coach to join our team at Johns Hopkins Medicine. As a leading healthcare institution, we strive to provide the highest quality of care and service to our patients. In this role, you will have the opportunity to lead and coach our team of healthcare professionals in delivering outstanding patient experiences. If you are a motivated and empathetic individual with a strong background in healthcare and patient satisfaction, we encourage you to apply for this exciting opportunity.

1. Develop and implement strategies to improve patient satisfaction and overall experience at Johns Hopkins Medicine.
2. Lead and coach a team of healthcare professionals to ensure they are providing exceptional patient care.
3. Collaborate with various departments and teams to identify areas for improvement in patient experience.
4. Conduct regular trainings and workshops to educate staff on patient satisfaction and best practices for providing excellent care.
5. Monitor patient feedback and identify opportunities for improvement in service delivery.
6. Develop and maintain relationships with patients and their families to gather feedback and address any concerns.
7. Work closely with leadership to establish and maintain high standards for patient experience.
8. Serve as a resource and point of contact for staff and patients regarding patient satisfaction.
9. Coordinate with other departments to ensure a seamless and positive experience for patients at all touchpoints.
10. Stay updated on industry trends and best practices for patient experience and incorporate them into the organization's strategies.
11. Analyze data and metrics related to patient satisfaction to track progress and identify areas for improvement.
12. Represent the organization in meetings and events related to patient experience.
13. Foster a culture of empathy, respect, and customer service among all staff members.
14. Collaborate with marketing and communications teams to promote patient experience initiatives and success stories.
15. Ensure compliance with all relevant policies, procedures, and regulations related to patient experience.

According to JobzMall, the average salary range for a Patient Experience Manager/Coach in Baltimore, MD, USA is $63,000-$102,000 per year. This range can vary based on factors such as experience, education, and the specific company or healthcare facility the individual is working for.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.