Patient Access Supervisor

Welcome to Johns Hopkins Medicine, where we are committed to providing exceptional care to our patients. We are currently seeking a highly skilled and dedicated Patient Access Supervisor to join our team. As the Patient Access Supervisor, you will play a crucial role in ensuring a smooth and efficient registration process for our patients. This is an exciting opportunity for an individual who is passionate about healthcare and has a strong background in patient access. If you are a natural leader with excellent communication and organizational skills, we encourage you to apply.

1. Oversee the patient registration process and ensure it is efficient and accurate.
2. Train and supervise a team of patient access representatives to ensure they provide exceptional customer service to patients.
3. Develop and implement policies and procedures to improve the patient registration process.
4. Monitor and analyze patient access data to identify areas for improvement and implement solutions.
5. Collaborate with other departments to ensure a seamless patient experience from registration to discharge.
6. Resolve any patient complaints or issues related to the registration process.
7. Maintain a high level of knowledge regarding insurance verification, authorization, and billing processes.
8. Ensure compliance with all applicable laws, regulations, and policies related to patient access.
9. Conduct performance evaluations and provide feedback and coaching to team members.
10. Keep up-to-date with industry trends and best practices in patient access and make recommendations for improvement.
11. Handle any escalated or complex patient registration situations.
12. Serve as a liaison between patients, staff, and management to address any registration-related concerns.
13. Maintain a positive and professional attitude while representing Johns Hopkins Medicine.
14. Participate in departmental meetings and provide updates on patient access initiatives.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Patient Access Supervisor in Baltimore, MD, USA is between $60,000 and $80,000 per year. This can vary depending on the specific company, experience level, and other factors.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.