Healthcare Call Center Representative

Are you passionate about helping others and making a positive impact in the healthcare industry? Johns Hopkins Medicine is seeking a dedicated and empathetic Call Center Representative to join our team. As a representative, you will play a crucial role in providing exceptional customer service to patients and their families, while also supporting our healthcare providers. We are looking for individuals with excellent communication skills, a strong attention to detail, and a commitment to upholding our high standards of patient care. If you are looking for a fulfilling and meaningful career in the healthcare field, we encourage you to apply today.

1. Provide excellent customer service to patients and their families over the phone.
2. Assist and support healthcare providers in their day-to-day tasks.
3. Demonstrate empathy and compassion towards patients and their families.
4. Maintain a high level of professionalism and uphold the standards of patient care.
5. Utilize effective communication skills to properly address and resolve patient inquiries and concerns.
6. Accurately and efficiently document all interactions and maintain patient records.
7. Collaborate with team members to ensure timely and accurate responses to patient inquiries.
8. Maintain a thorough understanding of Johns Hopkins Medicine services, policies, and procedures.
9. Continuously strive to improve and enhance the patient experience.
10. Adhere to all confidentiality and privacy regulations.
11. Remain updated on industry trends and developments.
12. Attend training and development programs to enhance job knowledge and skills.
13. Remain flexible and adaptable to changing job responsibilities and duties.
14. Follow all established protocols and procedures.
15. Maintain a positive and professional demeanor at all times.
16. Perform any other duties as assigned by the supervisor or management.

According to JobzMall, the average salary range for a Healthcare Call Center Representative in Baltimore, MD, USA is between $32,000 and $40,000 per year. This may vary depending on the specific company and level of experience. Some call center representatives may also receive bonuses or commission based on their performance.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.