Guest Relations Specialist

At Johns Hopkins Medicine, we strive to provide the highest quality of care and service to our patients and their families. As a Guest Relations Specialist, you will play a crucial role in creating a positive and welcoming experience for all who enter our facilities. We are seeking a highly motivated and personable individual who is dedicated to delivering exceptional customer service and building strong relationships with our guests. If you are passionate about making a difference in people's lives and have a strong background in hospitality or customer service, we encourage you to apply for this exciting opportunity.

1. Greet and welcome all guests upon arrival to our facilities with a friendly and professional demeanor.
2. Serve as the main point of contact for guests and their families, providing them with information and assistance as needed.
3. Respond to guest inquiries, concerns, and complaints in a timely and effective manner, ensuring their needs are met and issues are resolved.
4. Build and maintain positive relationships with guests, ensuring their satisfaction and loyalty to Johns Hopkins Medicine.
5. Collaborate with other departments and staff to ensure a seamless and enjoyable experience for guests.
6. Provide information and assistance to guests regarding hospital policies, procedures, and amenities.
7. Monitor and maintain the cleanliness and appearance of guest areas, ensuring they are always presentable and welcoming.
8. Assist with special requests and accommodations for guests, showing empathy and understanding for their needs.
9. Keep track of guest feedback and make recommendations for improvements to enhance the overall guest experience.
10. Stay informed and up-to-date on all hospital services, events, and promotions to effectively communicate with guests.
11. Attend training and development sessions to continuously improve knowledge and skills in guest relations and customer service.
12. Uphold the values and mission of Johns Hopkins Medicine by providing exceptional care and service to all guests.
13. Adhere to all departmental and organizational policies and procedures, ensuring a safe and respectful work environment.
14. Maintain confidentiality and handle sensitive information with discretion.
15. Perform any other duties and responsibilities as assigned by management.

According to JobzMall, the average salary range for a Guest Relations Specialist in Baltimore, MD, USA is $33,000 - $45,000 per year. This may vary depending on the specific company, industry, and level of experience.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.