Clinical Customer Service Representative

Welcome to Johns Hopkins Medicine, where we are dedicated to providing the highest quality of care to our patients. We are currently seeking a dynamic and compassionate individual to join our team as a Clinical Customer Service Representative. In this role, you will have the opportunity to directly impact the experience of our patients and their families by providing exceptional customer service and support. Our ideal candidate will possess strong communication skills, a passion for helping others, and a background in healthcare or customer service. If you are looking for a rewarding career that allows you to make a positive difference in people's lives, we encourage you to apply for this exciting opportunity with Johns Hopkins Medicine.

1. Greet patients and their families in a warm and welcoming manner, making them feel comfortable and at ease during their interactions with the hospital.
2. Act as the first point of contact for all inquiries and concerns from patients and their families, providing prompt and accurate responses.
3. Ensure a positive and professional experience for patients by addressing their needs and concerns with empathy and understanding.
4. Maintain a thorough understanding of the hospital's services and policies in order to effectively assist patients and their families.
5. Collaborate with other departments and healthcare professionals to resolve patient issues and provide appropriate solutions.
6. Maintain accurate and detailed records of patient interactions, including issues and resolutions, in accordance with hospital policies.
7. Utilize effective communication skills, both written and verbal, to provide clear and concise information to patients and their families.
8. Stay up-to-date on all relevant healthcare regulations and policies to ensure compliance and provide accurate information to patients.
9. Identify opportunities for improvement in the quality of customer service and work with the team to implement solutions.
10. Continuously strive to enhance the overall patient experience by seeking feedback and implementing suggestions for improvement.
11. Maintain confidentiality and adhere to all HIPAA regulations when handling patient information.
12. Serve as a positive and professional representative of Johns Hopkins Medicine, promoting the organization's values and mission.

According to JobzMall, the average salary range for a Clinical Customer Service Representative in Baltimore, MD, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific company, industry, and experience level of the individual. Factors such as bonuses, commission, and benefits can also impact the overall salary range. It is recommended to research specific job listings and company websites for more accurate and up-to-date salary information.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.