Administrative Service Representative

Welcome to Johns Hopkins Medicine, where we are committed to providing exceptional healthcare services to our community. We are seeking a highly organized and detail-oriented Administrative Service Representative to join our team. As an Administrative Service Representative, you will play a crucial role in supporting our administrative operations and ensuring the smooth functioning of our healthcare facilities. We are looking for individuals who are dedicated, proactive, and possess excellent communication and problem-solving skills. If you are passionate about making a difference in the healthcare industry, we invite you to apply for this exciting opportunity.

1. Greet and welcome patients and visitors to Johns Hopkins Medicine, providing exceptional customer service and creating a positive first impression.
2. Manage and maintain patient appointment schedules, ensuring accuracy and efficiency.
3. Answer phone calls, respond to emails, and handle inquiries in a timely and professional manner.
4. Coordinate with various departments and staff to ensure smooth flow of administrative operations.
5. Maintain and update patient records and files, ensuring confidentiality and compliance with HIPAA regulations.
6. Assist in billing and insurance processes, including verifying insurance information and collecting co-payments.
7. Assist in coordinating and scheduling meetings, events, and trainings for staff.
8. Act as a liaison between patients, staff, and other healthcare facilities.
9. Identify and resolve any issues or problems that may arise, using excellent problem-solving and communication skills.
10. Collaborate with team members to continuously improve administrative processes and procedures.
11. Maintain a clean and organized work environment, including stocking and ordering office supplies.
12. Adhere to all company policies and procedures, ensuring compliance with regulatory requirements.
13. Attend trainings and meetings to stay updated on company processes and procedures.
14. Provide support to other departments and staff members as needed.
15. Demonstrate a strong commitment to providing exceptional healthcare services to the community.

According to JobzMall, the average salary range for a Administrative Service Representative in Washington, DC, USA is $36,000 to $55,000 per year. The actual salary may vary depending on factors such as experience, education, and the specific company or organization.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.