JLL

Lead Market Research Analyst

JLL
200 E Randolph St, Chicago, IL 60601, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Perform analysis on available data including VOC listening posts, operational metrics, and other variables (program type, product type, etc.) to identify relationships, trends, and opportunities for improvement. Perform root cause analysis, including sample audits and text-data mining, to determine drivers of both dissatisfaction and satisfaction. Perform sentiment analysis to derive key insights from survey results. Recommend improvements based on findings and present suggestions to functional business leads and champion operational changes. Perform analysis to ensure the success of customer experience projects. Work collaboratively across Global departments to understand their business needs and how they contribute to the customer’s experience

Where is this job?
This job is located at 200 E Randolph St, Chicago, IL 60601, USA
Job Qualifications

  • 5 - 7 years of work experience in product, marketing, customer experience or operations analytics.

  • 2-5 years of strong programming experience with SQL, SAS, Python, R or other data mining and analysis tools.

  • 2-5 years of experience developing insights and dashboards using a BI tool

  • Experience with multiple customer experience tools such as Adobe Experience Manager and Medallia preferred

  • Experience with other analytics tools such as Arbutus, Qlikview, Alteryx, Adobe Analytics, Segment and Eloqua preferred.

Required Skills

  • Python

  • SAS

  • Tableau

  • MS PowerPoint

  • R

  • Cognos

  • Power BI

  • Time Management Skills

  • Data mining and analysis

  • MS Excel skills

Soft Skills

  • Process Improvement

  • Verbal communication

  • Detail Oriented

  • written communication

  • Flexibility/Adaptability

  • mulit-tasking

Compensation

According to JobzMall, the average salary range for a Lead Market Research Analyst in 200 E Randolph St, Chicago, IL 60601, USA is $77,000 to $97,000 per year.

Additional Information
JLL is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 23rd, 2021
Apply BeforeMay 22nd, 2025
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About JLL

JLL is a world leader in real estate services, powered by an entrepreneurial spirit. We want the most ambitious clients to work with us, and the most ambitious people to work for us. It's as simple as that. We buy, build, occupy and invest in a variety of assets including industrial, commercial, retail, residential and hotel real estate. From tech startups to global firms, our clients span industries including banking, energy, healthcare, law, life sciences, manufacturing and technology.

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