Customer Support Representative

This individual works closely with the customers' stakeholders to ensure the customer understands the HCM application, the services iSolved HCM provides, and is trained to maximize the HCM solution in their environment. Maintain close contact with assigned customers and provide excellent customer service to ensure customer understands and maximizes the HCM solution. Ensure customers are aware of enhancements to the HCM platform and any new products and services. Participate in customer services phone queue to assist all customers as needed when assigned CSR is unavailable. Maintain accurate customer files and communication logs.

According to JobzMall, the average salary range for a Customer Support Representative in 1475 Woodfield Rd, Schaumburg, IL 60173, USA is between $32,000 and $44,000. This salary range may vary depending on the company, the individual's experience, and other factors.

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers — who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.