Tech/System Support Analyst

Are you a tech-savvy problem solver with a passion for providing exceptional customer support? Look no further! IQVIA is seeking a highly motivated and skilled Tech/System Support Analyst to join our dynamic team. In this role, you will have the opportunity to utilize your technical expertise and customer service skills to support our cutting-edge technology systems and assist our valued clients. We are looking for someone with a strong background in technology, excellent communication skills, and a drive to deliver top-notch solutions. If you thrive in a fast-paced and collaborative environment, we want to hear from you!

1. Provide effective and timely technical support to clients using IQVIA's technology systems.
2. Troubleshoot and resolve complex technical issues reported by clients, ensuring minimal disruption to their business operations.
3. Utilize strong problem-solving skills to quickly identify root causes of technical issues and develop solutions.
4. Communicate technical solutions to clients in a clear and concise manner, ensuring they have a thorough understanding of the resolution.
5. Maintain a high level of customer satisfaction by consistently providing exceptional customer service and support.
6. Collaborate with cross-functional teams to ensure timely and effective resolution of technical issues.
7. Stay updated on industry trends and advancements in technology to continuously improve technical support processes.
8. Document technical support processes and procedures for future reference.
9. Train clients on how to effectively use IQVIA's technology systems to improve their overall experience.
10. Participate in on-call rotation to provide after-hours support to clients when needed.

According to JobzMall, the average salary range for a Tech/System Support Analyst in Taguig, Metro Manila, Philippines is between PHP 25,000 to PHP 35,000 per month. This can vary depending on factors such as experience, education, and the specific company and industry. Some companies may offer higher salaries for more experienced or specialized analysts.

IQVIA, formerly Quintiles and IMS Health, Inc., is an American multinational company serving the combined industries of health information technology and clinical research.