Program Manager – Call Center Patient Support Services

Are you a driven and experienced leader with a passion for healthcare and patient support? Are you looking for a fulfilling role that allows you to use your program management skills to make a positive impact in the lives of patients? If so, then we have an exciting opportunity for you as a Program Manager for IQVIA's Call Center Patient Support Services. In this role, you will be responsible for overseeing the development and implementation of support programs for patients, ensuring top-quality service and support to improve their healthcare experience. We are seeking a dynamic and compassionate individual with a strong background in program management and a deep understanding of the healthcare industry. Join our team and help us make a difference in the world of patient support.

1. Develop and implement patient support programs to improve the overall healthcare experience for patients.
2. Oversee and manage the day-to-day operations of the call center, ensuring top-quality service and support for patients.
3. Collaborate with cross-functional teams to identify and implement strategies for improving patient support programs.
4. Establish and maintain relationships with healthcare providers and stakeholders to ensure effective program delivery.
5. Monitor and analyze program performance metrics, making adjustments as needed to improve service delivery.
6. Train and supervise call center staff to ensure they are equipped to provide compassionate and effective support to patients.
7. Stay up-to-date with industry trends and regulations to ensure compliance and best practices in patient support.
8. Develop and manage program budgets, ensuring resources are allocated effectively to achieve program goals.
9. Conduct regular program evaluations and provide recommendations for continuous improvement.
10. Serve as the main point of contact for any patient concerns or escalations, resolving issues in a timely and professional manner.
11. Lead and motivate a team of program coordinators and support staff to achieve program objectives.
12. Act as a liaison between the call center and other departments within the organization to ensure seamless communication and collaboration.
13. Foster a positive and supportive work environment that values diversity and encourages teamwork.
14. Maintain confidentiality of patient information and adhere to all privacy and security regulations.
15. Represent the organization at conferences or events related to patient support and healthcare.

According to JobzMall, the average salary range for a Program Manager – Call Center Patient Support Services in Kansas City, MO, USA is $58,000 - $90,000 per year. However, this can vary depending on the specific company, experience level, and education of the individual. Some Program Managers in this field may make over $100,000 per year, while others may make less than $50,000 per year. Factors such as bonuses, benefits, and commission may also impact the overall salary of a Program Manager in this role.

IQVIA, formerly Quintiles and IMS Health, Inc., is an American multinational company serving the combined industries of health information technology and clinical research.