IQVIA

Pharmacy Tech Support Call Center Representative

IQVIA
New York, NY, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you passionate about providing exceptional customer service and have a background in pharmacy or healthcare? IQVIA is seeking a knowledgeable and friendly Pharmacy Tech Support Call Center Representative to join our team. As a representative, you will be responsible for supporting pharmacies with technical issues and inquiries related to our software products. This is a great opportunity for someone who thrives in a fast-paced environment and is eager to use their skills to make a positive impact in the healthcare industry. If you have excellent communication skills, a strong understanding of pharmacy operations, and a desire to help others, we encourage you to apply for this exciting role.

  1. Provide exceptional customer service to pharmacies by addressing technical issues and inquiries related to our software products.
  2. Utilize knowledge of pharmacy operations to effectively troubleshoot and resolve technical problems.
  3. Respond to customer inquiries in a friendly and professional manner, ensuring a positive customer experience.
  4. Serve as a subject matter expert on our software products, staying up-to-date on new features and updates.
  5. Document and escalate customer issues to the appropriate team for resolution.
  6. Proactively identify and address potential issues to prevent customer dissatisfaction.
  7. Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.
  8. Maintain accurate records of customer interactions and follow up as necessary.
  9. Participate in training and development opportunities to continuously improve technical knowledge and customer service skills.
  10. Adhere to company policies and procedures, including privacy and security protocols.
  11. Contribute to a positive and collaborative team environment.
  12. Meet or exceed performance metrics and goals set by the company.
  13. Continuously seek opportunities to improve processes and enhance the customer experience.
  14. Represent the company in a professional and positive manner at all times.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications

  • High School Diploma Or Equivalent: A Minimum Of A High School Diploma Is Typically Required For A Pharmacy Tech Support Call Center Representative Position At Iqvia. Some Positions May Also Require A College Degree In A Related Field.

  • Pharmacy Technician Certification: Candidates Should Have Current And Valid Certification As A Pharmacy Technician From A Nationally Recognized Program, Such As The Pharmacy Technician Certification Board (Ptcb) Or The National Healthcareer Association (Nha).

  • Knowledge Of Pharmacy Operations: A Strong Understanding Of Pharmacy Operations, Including Prescription Processing, Insurance Billing, And Medication Dispensing, Is Essential For This Role. Candidates Should Also Be Familiar With Common Pharmacy Software Systems And Have Experience With Troubleshooting Technical Issues.

  • Customer Service Experience: Excellent Customer Service Skills Are A Must For A Pharmacy Tech Support Call Center Representative. Candidates Should Have Previous Experience In A Customer Service Or Call Center Role, With The Ability To Handle High Call Volumes And Resolve Customer Issues In A Timely And Professional Manner.

  • Attention To Detail And Accuracy: Attention To Detail And Accuracy Are Critical For A Pharmacy Tech Support Call Center Representative. Candidates Should Be Able To Efficiently And Accurately Process Prescription Orders, Verify Insurance Information, And Troubleshoot Technical Issues To Ensure A High Level Of Customer Satisfaction.

Required Skills

  • Data Entry

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Medical Terminology

  • Computer proficiency

  • Active listening

  • Problem-Solving

  • Technical Knowledge

  • Trou

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Pharmacy Tech Support Call Center Representative in New York, NY, USA is $33,000-$44,000 per year. This may vary depending on factors such as the specific company, level of experience, and additional skills or certifications.

Additional Information
IQVIA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 9th, 2024
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About IQVIA

IQVIA, formerly Quintiles and IMS Health, Inc., is an American multinational company serving the combined industries of health information technology and clinical research.

Frequently asked questions
More Jobs From IQVIA

View All IQVIA jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started