Network Operations Center Support

Welcome to IQVIA, a leading global provider of advanced analytics, technology solutions, and contract research services to the life sciences industry. As a Network Operations Center (NOC) Support member, you will play a crucial role in ensuring the smooth functioning of our network infrastructure. We are seeking a highly skilled and motivated individual to join our team and provide exceptional support to our clients. If you have a passion for technology, a strong understanding of network operations, and a desire to work in a fast-paced and dynamic environment, we want to hear from you! Join us and be a part of a team that is dedicated to making a positive impact on the healthcare industry.

1. Monitor and maintain the health of the network infrastructure, including routers, switches, firewalls, and other network devices.
2. Identify and troubleshoot network issues, working quickly and efficiently to resolve them and minimize downtime.
3. Collaborate with cross-functional teams to ensure smooth communication and coordination during network outages or maintenance.
4. Utilize network monitoring tools to proactively identify and address potential network issues before they impact clients.
5. Create and maintain documentation related to network operations, including network diagrams, standard operating procedures, and troubleshooting guides.
6. Monitor network performance and make recommendations for optimization and improvement.
7. Stay up-to-date with industry trends and best practices in network operations to ensure the company remains at the forefront of technology.
8. Communicate effectively with clients, providing timely and accurate updates on network incidents and resolution.
9. Participate in on-call rotation and respond to network emergencies outside of regular business hours.
10. Provide exceptional customer service to clients, ensuring their satisfaction and building strong relationships.
11. Collaborate with other members of the NOC team to identify and implement process improvements and efficiencies.
12. Maintain a high level of security and confidentiality in handling sensitive data and information.
13. Adhere to company policies and procedures, including those related to information security and data privacy.
14. Continuously seek opportunities to expand knowledge and skills through training and professional development opportunities.

According to JobzMall, the average salary range for a Network Operations Center Support in Bengaluru, Karnataka, India is approximately ₹500,000 to ₹1,000,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company and industry the individual is working in.

IQVIA, formerly Quintiles and IMS Health, Inc., is an American multinational company serving the combined industries of health information technology and clinical research.