IQVIA

Field Service Technician

IQVIA
Durham, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Are you looking for an exciting opportunity to utilize your skills in a fast-paced and dynamic environment? If so, IQVIA is seeking a highly motivated and skilled Field Service Technician to join our team. As a Field Service Technician, you will play a crucial role in providing on-site technical support and maintenance for our clients' equipment and systems. We are seeking candidates with a strong technical background, a customer-oriented mindset, and the ability to thrive in a constantly evolving industry. If you are ready to take on a challenging and rewarding role, we encourage you to apply today.

  1. Provide on-site technical support to clients for their equipment and systems.
  2. Perform routine maintenance and troubleshooting tasks to ensure equipment is functioning properly.
  3. Diagnose and resolve technical issues in a timely and efficient manner.
  4. Communicate effectively with clients to understand their needs and provide appropriate solutions.
  5. Maintain accurate records of service calls, repairs, and parts used.
  6. Keep up-to-date with industry advancements and changes in technology to continuously improve knowledge and skills.
  7. Adhere to company policies and procedures, as well as safety protocols.
  8. Collaborate with team members and other departments to ensure smooth and efficient service delivery.
  9. Provide exceptional customer service by addressing client concerns and inquiries in a professional and timely manner.
  10. Stay organized and manage workload effectively to meet service level agreements and deadlines.
  11. Maintain and repair equipment according to manufacturer specifications and company standards.
  12. Keep track of inventory and order necessary parts and supplies.
  13. Train and educate clients on how to properly use and maintain equipment.
  14. Identify opportunities for process improvement and offer suggestions for enhancing service delivery.
  15. Represent the company in a positive and professional manner at all times.
Where is this job?
This job is located at Durham, NC, USA
Job Qualifications

  • Technical Proficiency: A Field Service Technician At Iqvia Should Have A Strong Technical Background And Be Proficient In Troubleshooting, Repairing And Maintaining Various Equipment And Systems.

  • Communication Skills: Effective Communication Is Crucial In This Role As The Technician Will Be Interacting With Clients And Colleagues On A Daily Basis. Strong Communication Skills, Both Verbal And Written, Are Essential For Conveying Technical Information In A Clear And Concise Manner.

  • Problem-Solving Skills: Field Service Technicians Often Encounter Complex Technical Issues That Require Quick And Effective Problem-Solving. A Successful Candidate For This Role Should Possess Strong Analytical Skills And The Ability To Think Critically In Order To Resolve Issues Efficiently.

  • Customer Service Orientation: As A Representative Of Iqvia, A Field Service Technician Must Have A Strong Customer Service Orientation And Be Able To Build And Maintain Positive Relationships With Clients. This Includes Being Responsive, Professional, And Empathetic In Handling Customer Inquiries And Concerns.

  • Time Management And Organization: Field Service Technicians Are Responsible For Managing Their Own Schedules And Completing Tasks In A Timely Manner. The Ability To Prioritize Tasks, Manage Time Effectively, And Stay Organized Is Essential For Success In This Role.

Required Skills

  • Inventory Management

  • Data Analysis

  • Communication

  • Time Management

  • customer service

  • Quality Control

  • equipment maintenance

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Software Proficiency

  • Technical Troubleshooting

Soft Skills

  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Technician in Durham, NC, USA is $49,000 - $73,000 per year. This range may vary depending on factors such as experience, education, and specific job responsibilities. Some employers may also offer additional benefits and bonuses.

Additional Information
IQVIA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 23rd, 2025
Apply BeforeSeptember 24th, 2025
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About IQVIA

IQVIA, formerly Quintiles and IMS Health, Inc., is an American multinational company serving the combined industries of health information technology and clinical research.

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