Field Service Technician

Are you a skilled and motivated individual with a passion for serving customers and troubleshooting technical issues? Are you looking for a dynamic and challenging role within the healthcare industry? IQVIA is seeking a driven Field Service Technician to join our team and play a vital role in supporting our cutting-edge technology solutions. As a member of our team, you will have the opportunity to work with a diverse range of clients and utilize your technical expertise to ensure the successful implementation and maintenance of our products. If you possess excellent communication skills, a strong attention to detail, and a desire to constantly learn and grow, we want to hear from you!

1. Provide exceptional customer service by promptly responding to customer inquiries and troubleshooting technical issues with our products.
2. Conduct on-site visits to install, configure, and maintain our technology solutions at client locations.
3. Collaborate with cross-functional teams to ensure seamless integration of our products into client systems.
4. Develop and maintain thorough knowledge of our products in order to effectively troubleshoot and resolve technical issues.
5. Proactively identify potential issues and provide solutions to prevent or minimize disruption to customer operations.
6. Maintain accurate and timely documentation of customer interactions and technical support provided.
7. Continuously seek opportunities to improve processes and enhance the customer experience.
8. Stay up-to-date on industry trends and advancements in technology to continually enhance technical skills and knowledge.
9. Participate in training and development programs to learn about new products and updates to existing products.
10. Adhere to all company policies and procedures, including those related to safety and security.
11. Travel to client sites as needed, potentially including overnight stays.
12. Collaborate with sales and marketing teams to provide technical expertise and support during client meetings and presentations.
13. Maintain a professional and positive attitude while representing the company and promoting our products.
14. Act as a brand ambassador for IQVIA, promoting our products and services to potential clients.
15. Take ownership of assigned tasks and projects, ensuring timely completion and high-quality results.

According to JobzMall, the average salary range for a Field Service Technician in Boston, MA, USA is $45,000-$70,000 per year. This can vary depending on experience, location, and industry. Some factors that may affect salary include the size and reputation of the company, the complexity of the equipment being serviced, and the demand for skilled technicians in the area. Additionally, receiving certifications or advanced training in a specific field of expertise can also increase earning potential.

IQVIA, formerly Quintiles and IMS Health, Inc., is an American multinational company serving the combined industries of health information technology and clinical research.