IQVIA

Field Service Technician

IQVIA
El Paso, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to IQVIA, a leading provider of advanced analytics, technology solutions, and contract research services to the life sciences industry. We are currently seeking a highly skilled and motivated Field Service Technician to join our dynamic team. As a Field Service Technician, you will play a crucial role in ensuring the smooth operation of our cutting-edge equipment and technologies at client sites. This is a hands-on role that requires strong technical expertise, exceptional problem-solving skills, and a passion for providing exceptional customer service. If you are a self-starter with a desire to work in a fast-paced and challenging environment, we want to hear from you.

  1. Perform regular maintenance and repairs on advanced equipment and technologies at client sites.
  2. Troubleshoot technical issues and provide timely and effective solutions to ensure minimal downtime for clients.
  3. Collaborate with cross-functional teams to identify and implement process improvements for equipment maintenance and repair.
  4. Keep detailed records of equipment maintenance and repairs, including documentation of issues and solutions.
  5. Communicate effectively with clients to understand their needs and provide exceptional customer service.
  6. Train clients on the proper use and maintenance of equipment and technologies.
  7. Stay up-to-date with industry advancements and new technologies to ensure expertise in equipment maintenance and repair.
  8. Comply with all safety regulations and protocols while performing maintenance and repairs.
  9. Travel to client sites as needed to provide on-site support.
  10. Maintain inventory of spare parts and coordinate with suppliers for timely delivery.
  11. Assist with the installation and setup of new equipment at client sites.
  12. Collaborate with the sales team to identify potential new business opportunities.
  13. Adhere to company policies and procedures at all times.
Where is this job?
This job is located at El Paso, TX, USA
Job Qualifications

  • Technical Knowledge And Experience: A Strong Understanding And Practical Experience In Troubleshooting And Repairing Complex Medical Devices And Equipment Is Essential For A Field Service Technician At Iqvia. This Includes A Thorough Knowledge Of Electronics, Mechanics, And Computer Systems.

  • Excellent Communication And Customer Service Skills: As A Field Service Technician, You Will Often Be The Face Of The Company When Interacting With Clients. Therefore, Strong Communication And Customer Service Skills Are Crucial For Building And Maintaining Positive Relationships With Customers.

  • Ability To Work Independently And Problem-Solve: Field Service Technicians At Iqvia Are Often Required To Work Independently And Solve Technical Issues On-Site. This Requires A High Level Of Self-Motivation, Critical Thinking, And Problem-Solving Skills.

  • Attention To Detail And Organizational Skills: In This Role, You Will Be Responsible For Maintaining Accurate Records Of Service Calls, Repair Work, And Equipment Inventory. Therefore, Attention To Detail And Strong Organizational Skills Are Essential To Ensure That All Tasks Are Completed Accurately And Efficiently.

  • Flexibility And Adaptability: Field Service Technicians May Be Required To Travel Frequently And Work In Different Environments, Such As Hospitals, Clinics, And Laboratories. Therefore, A Flexible And Adaptable Approach To Work Is Necessary To Effectively Perform The Duties Of This Role.

Required Skills

  • Documentation

  • Quality Assurance

  • Project Management

  • Inventory Management

  • Troubleshooting

  • Communication

  • Time Management

  • customer service

  • Analytical Thinking

  • equipment maintenance

  • Problem-Solving

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Decision Making

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Field Service Technician in El Paso, TX, USA is $36,000 - $50,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company or industry.

Additional Information
IQVIA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 23rd, 2025
Apply BeforeMay 23rd, 2025
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About IQVIA

IQVIA, formerly Quintiles and IMS Health, Inc., is an American multinational company serving the combined industries of health information technology and clinical research.

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