Field Service Engineer

Welcome to IQVIA, a global leader in healthcare data and insights. We are currently seeking a driven and experienced Field Service Engineer to join our dynamic team. As a Field Service Engineer, you will play a crucial role in ensuring the smooth operation and maintenance of our cutting-edge technology solutions. Your technical expertise and exceptional problem-solving skills will be instrumental in providing top-notch service to our clients. If you are passionate about making a positive impact in the healthcare industry and possess the necessary qualifications, we encourage you to apply for this exciting opportunity.

1. Provide technical support and maintenance for IQVIA's healthcare technology solutions.
2. Troubleshoot and resolve technical issues in a timely and efficient manner.
3. Conduct on-site visits to diagnose and repair equipment.
4. Collaborate with cross-functional teams to ensure quality and timely delivery of services.
5. Maintain accurate and detailed records of service calls, repairs, and replacements.
6. Develop and maintain strong relationships with clients to understand their needs and provide exceptional customer service.
7. Stay updated on the latest advancements and updates in healthcare technology to continuously improve service delivery.
8. Comply with company policies, procedures, and safety standards while performing duties.
9. Train clients on the proper use and maintenance of equipment to maximize efficiency.
10. Identify opportunities for process improvements and recommend solutions to enhance service delivery.
11. Coordinate with vendors and suppliers to ensure the availability of necessary parts and equipment for repairs.
12. Adhere to service schedules and prioritize tasks to meet tight deadlines.
13. Communicate effectively with team members and management to provide updates on service requests and escalate issues when necessary.
14. Travel to different locations as required to provide on-site support and service.
15. Uphold the company's values and promote a positive image in all interactions with clients.

According to JobzMall, the average salary range for a Field Service Engineer is $60,000-$100,000 per year. However, this can vary depending on the location, industry, and level of experience. Some experienced Field Service Engineers can earn over $150,000 per year. Additionally, many companies offer bonuses, commission, and other benefits to their Field Service Engineers.

IQVIA, formerly Quintiles and IMS Health, Inc., is an American multinational company serving the combined industries of health information technology and clinical research.