Senior Manager, Customer Experience
At Intuit, our mission is to power prosperity for our customers through our innovative financial solutions. As a Senior Manager of Customer Experience, you will play a crucial role in driving our customer-centric approach to ensure the best experience for our users. We are looking for a passionate and strategic leader who can elevate our customer experience strategy and drive results. If you have a strong background in customer experience and a proven track record of delivering exceptional results, we want to hear from you!
- Develop and implement a comprehensive customer experience strategy in alignment with the company's overall mission and goals.
- Lead and manage a team of customer experience professionals, providing guidance, coaching, and support to ensure high performance and continuous improvement.
- Collaborate with cross-functional teams, including product, marketing, and sales, to ensure a seamless and consistent customer experience across all touchpoints.
- Conduct regular analysis and evaluation of customer feedback and data to identify areas for improvement and implement solutions to enhance the overall customer experience.
- Develop and maintain key metrics and KPIs to track the success and effectiveness of the customer experience strategy.
- Stay updated on industry trends and best practices in customer experience to continuously enhance our approach and maintain a competitive edge.
- Drive a culture of customer-centricity within the organization, emphasizing the importance of customer satisfaction and retention.
- Collaborate with senior leadership to secure necessary resources and support for the successful execution of customer experience initiatives.
- Develop and manage a budget for customer experience initiatives.
- Represent the company as a customer experience expert at industry events and conferences.
Strong Leadership Skills: The Ideal Candidate Should Have Several Years Of Experience In Managing A Team, Setting Goals, And Creating A Positive And Collaborative Work Culture. They Should Also Possess Excellent Communication Skills To Effectively Lead And Motivate Their Team.
Extensive Knowledge Of Customer Experience Strategies: The Senior Manager, Customer Experience Should Have A Deep Understanding Of Customer Experience Best Practices, Including Customer Journey Mapping, Customer Feedback Analysis, And Implementing Customer-Centric Processes.
Experience In Data Analysis And Customer Insights: The Candidate Should Have A Strong Analytical Mindset And Be Able To Use Data To Identify Customer Pain Points And Opportunities For Improvement. They Should Also Have Experience In Using Customer Insights To Drive Strategic Decisions.
Proven Track Record Of Delivering Results: The Successful Candidate Should Have A Track Record Of Driving Positive Business Outcomes Through Customer Experience Initiatives. This Includes Improving Customer Satisfaction, Retention, And Loyalty Metrics.
Background In Technology And/Or Software Industry: Intuit Is A Technology Company, And The Ideal Candidate Should Have Experience In The Tech Or Software Industry. This Will Help Them Understand The Company's Products And Services And Drive Customer Experience Strategies That Align With Intuit's Mission And Values.
Process Improvement
Strategic Planning
Project Management
Data Analysis
Communication
Team Management
Budget management
Leadership
customer service
Relationship Building
Problem-Solving
Innovation
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Manager, Customer Experience in San Diego, CA, USA is between $120,000 and $180,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.
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Intuit Inc. is an American business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. The company operates through the following segments: Small Business, Consumer Tax, and ProConnect. The Small Business segment targets small businesses and the accounting professionals. It offers QuickBooks financial and business management online services and desktop software; payroll solutions; and payment processing services. The Consumer Tax segment includes TurboTax income tax preparation products and services. The ProConnect segment provides professional tax offerings, which include Lacerte, ProSeries, ProFile, and ProConnect Tax Online among professional accountants in the U.S. and Canada.
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