Senior Customer Experience Specialist
Are you passionate about providing exceptional customer experiences? Are you a natural problem solver who loves going above and beyond to ensure customer satisfaction? Intuit is seeking a Senior Customer Experience Specialist to join our dynamic team. As a Senior Customer Experience Specialist, you will play a vital role in enhancing our customers' journey with Intuit. We are looking for a highly skilled and experienced individual who can provide expert guidance and support to our customer experience team. If this sounds like you, keep reading to learn more about the qualifications and responsibilities for this exciting opportunity.
- Providing exceptional customer service: The Senior Customer Experience Specialist will be responsible for ensuring that all customer interactions are handled with the highest level of care and attention to detail. This includes responding to customer inquiries, troubleshooting issues, and resolving any concerns or complaints in a timely and professional manner.
- Problem-solving: This role requires a natural problem solver who can think on their feet and come up with creative solutions to address customer needs and concerns. The Senior Customer Experience Specialist will need to be able to analyze complex situations and provide effective solutions that meet the needs of the customer and the company.
- Ensuring customer satisfaction: The primary goal of the Senior Customer Experience Specialist is to ensure that all customers are satisfied with their experience with Intuit. This will involve actively seeking out feedback, addressing any issues or concerns, and continuously finding ways to improve the overall customer journey.
- Guiding and supporting the customer experience team: This position will involve providing expert guidance and support to the customer experience team. This may include mentoring new team members, conducting training sessions, and providing ongoing support and feedback to help the team deliver exceptional service.
- Collaborating with other departments: The Senior Customer Experience Specialist will need to work closely with other departments within the company, such as product development and marketing, to gather information and address customer concerns. This requires strong communication and collaboration skills.
- Staying updated on industry trends and best practices: To continuously improve the customer experience, the Senior Customer Experience Specialist will need to stay updated on industry trends and best practices. This may involve attending training sessions, conferences, or conducting research to identify areas for improvement.
- Monitoring and analyzing customer feedback: The Senior Customer Experience Specialist will be responsible for monitoring and analyzing customer feedback to identify common issues and areas for improvement. This information will be used to develop strategies and processes to enhance the overall customer journey.
- Maintaining documentation and reports: This role may involve maintaining documentation and reports related to customer interactions, feedback, and
Extensive Customer Service Experience: A Senior Customer Experience Specialist At Intuit Should Have A Minimum Of 5 Years Of Experience In Customer Service, With A Focus On Delivering Exceptional Customer Experiences.
Strong Communication Skills: This Role Requires Excellent Verbal And Written Communication Skills, As The Senior Customer Experience Specialist Will Be Interacting With Customers And Internal Teams On A Regular Basis.
In-Depth Knowledge Of Intuit Products: Candidates Should Have A Deep Understanding Of Intuit's Products And Services, Including Quickbooks, Turbotax, And Mint. This Will Enable Them To Provide Accurate And Helpful Support To Customers.
Proven Problem-Solving Abilities: The Ideal Candidate Should Be Able To Think Critically And Find Creative Solutions To Complex Customer Issues. They Should Also Be Able To Handle Difficult Situations With Patience And Empathy.
Leadership Experience: As A Senior Role, Candidates Should Have Previous Experience In A Leadership Or Supervisory Position. This Includes Managing A Team, Setting Performance Goals, And Providing Coaching And Feedback To Team Members.
Data Analysis
Communication
Time Management
Attention to detail
Leadership
customer service
Analytical Thinking
Collaboration
Empathy
Problem-Solving
Adaptability
Technical Proficiency
Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Customer Experience Specialist in Plano, TX, USA is between $55,000 and $80,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the specialist is working in. Some companies may also offer additional benefits and bonuses as part of their compensation package. Overall, the salary range for this role in Plano is considered to be competitive and in line with national averages.
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Intuit Inc. is an American business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. The company operates through the following segments: Small Business, Consumer Tax, and ProConnect. The Small Business segment targets small businesses and the accounting professionals. It offers QuickBooks financial and business management online services and desktop software; payroll solutions; and payment processing services. The Consumer Tax segment includes TurboTax income tax preparation products and services. The ProConnect segment provides professional tax offerings, which include Lacerte, ProSeries, ProFile, and ProConnect Tax Online among professional accountants in the U.S. and Canada.
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