Manager, Strategic Customer Success

Welcome to Intuit! We are currently seeking a highly motivated and experienced individual to join our team as a Manager, Strategic Customer Success. In this role, you will be responsible for leading a team of customer success managers to drive strategic partnerships with our top customers. Your expertise in customer success, along with your strong leadership skills, will be crucial in ensuring the success and satisfaction of our valued clients. If you are a dynamic and results-driven professional with a passion for driving customer loyalty and growth, we would love to hear from you. Read on to learn more about the qualifications and responsibilities for this exciting opportunity.

1. Develop and implement strategic plans to drive customer success and satisfaction for our top clients.
2. Lead a team of customer success managers, providing guidance, support, and mentorship to ensure their success.
3. Foster strong relationships with key stakeholders within our top customer accounts.
4. Collaborate with cross-functional teams, including sales, product, and support, to ensure a seamless customer experience.
5. Monitor and analyze customer data to identify areas of improvement and develop strategies to increase customer retention and loyalty.
6. Conduct regular business reviews with top customers to understand their needs, challenges, and goals, and provide relevant solutions.
7. Develop and implement processes and procedures to streamline and improve the customer success team's efficiency and effectiveness.
8. Stay up-to-date with industry trends and best practices in customer success, and apply that knowledge to enhance our customer success strategies.
9. Act as a point of escalation for any customer issues and work to resolve them in a timely and satisfactory manner.
10. Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing customers.
11. Provide regular reports and updates to senior management on the team's performance and progress towards goals.
12. Represent the company at industry events and conferences to network and promote our customer success initiatives.
13. Continuously monitor and assess customer satisfaction levels and implement strategies to improve them.
14. Train and onboard new customer success managers to ensure they are equipped to support our top customers effectively.
15. Maintain a strong understanding of our products and services to effectively communicate their value to customers and drive adoption.

According to JobzMall, the average salary range for a Manager, Strategic Customer Success in San Diego, CA, USA is $110,000 - $130,000 per year. This range can vary depending on factors such as the size and industry of the company, the individual's level of experience, and their specific job responsibilities.

Intuit Inc. is an American business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. The company operates through the following segments: Small Business, Consumer Tax, and ProConnect. The Small Business segment targets small businesses and the accounting professionals. It offers QuickBooks financial and business management online services and desktop software; payroll solutions; and payment processing services. The Consumer Tax segment includes TurboTax income tax preparation products and services. The ProConnect segment provides professional tax offerings, which include Lacerte, ProSeries, ProFile, and ProConnect Tax Online among professional accountants in the U.S. and Canada.