Intuit

Group Manager Customer Experience

Intuit
Mountain View, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

As a Group Manager of Customer Experience at Intuit, you will have the opportunity to leverage your expertise and passion for customer service to develop and deliver exceptional experiences for our customers. You will be responsible for leading a team of customer service professionals and coordinating activities that ensure customer satisfaction. The ideal candidate should have strong leadership and communication skills, as well as experience in customer service or customer experience roles. You should also be a creative problem-solver, capable of driving customer service initiatives to meet and exceed expectations. Additionally, you should be an organized, detail-oriented individual who can manage multiple projects simultaneously in a fast-paced environment.If you have a passion for making customers feel welcomed and valued, and the commitment to positively impact the customer experience, we would love to hear from you. Join us in our mission to empower customers with the best products and services.

Where is this job?
This job is located at Mountain View, CA, USA
Job Qualifications

  • Strong Customer Service And Interpersonal Skills

  • Proven Ability To Lead And Motivate A Team

  • Excellent Organizational

  • Problem Solving And Communication Skills

  • Ability To Work Independently And As Part Of A Team

  • Knowledge Of Customer Service Best Practices And Industry Standards

  • Experience Managing Customer Service Operations

  • Knowledge Of Customer Relationship Management (Crm) Systems

  • Experience With Process Improvement Initiatives

Required Skills

  • Networking

  • Planning

  • Communication

  • Management

  • Leadership

  • Listening

  • organizing

  • Motivation

  • Coordinating

  • Problem-Solving

  • Influencing

  • Decision-Making

  • Negotiating

  • Analyzing

  • Collaborating

Soft Skills

  • Communication

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • flexibility

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Group Manager Customer Experience in Mountain View, CA, USA is $92,000-$122,000. This range is based on salaries reported by JobzMall sources.

Additional Information
Intuit is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 30th, 2023
Apply BeforeJune 21st, 2025
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About Intuit

Intuit Inc. is an American business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. The company operates through the following segments: Small Business, Consumer Tax, and ProConnect. The Small Business segment targets small businesses and the accounting professionals. It offers QuickBooks financial and business management online services and desktop software; payroll solutions; and payment processing services. The Consumer Tax segment includes TurboTax income tax preparation products and services. The ProConnect segment provides professional tax offerings, which include Lacerte, ProSeries, ProFile, and ProConnect Tax Online among professional accountants in the U.S. and Canada.

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