Are you a tech-savvy problem solver who enjoys helping others with their technical needs? Do you have a passion for troubleshooting and resolving technical issues? If so, Intuit is looking for a Desktop Support Analyst to join our dynamic team. As a Desktop Support Analyst, you will play a crucial role in providing technical support to our employees, ensuring their technology needs are met efficiently and effectively. If you are a proactive and customer-oriented individual with excellent communication skills and a strong technical background, we want to hear from you!
- Provide timely and effective technical support to employees, resolving technical issues related to desktops, laptops, printers, software, and other technology equipment.
- Troubleshoot hardware and software issues, utilizing technical knowledge and problem-solving skills to identify and resolve problems in a timely manner.
- Communicate clearly and professionally with employees to understand their technical needs and provide appropriate solutions.
- Document and track all technical support requests and resolutions in a timely and accurate manner.
- Maintain and update knowledge base articles and support documentation to ensure accurate and efficient troubleshooting processes.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Install, configure, and maintain desktop and laptop hardware and software, ensuring all equipment is up-to-date and in proper working condition.
- Train employees on the use of new technology and software, promoting self-service and empowering them to resolve common technical issues.
- Continuously seek opportunities to improve and streamline technical support processes, leveraging new tools and technologies to enhance efficiency and user experience.
- Keep up-to-date with the latest advancements and developments in technology, sharing knowledge and best practices with the team.
A Bachelor's Degree In Computer Science Or A Related Field: A Strong Educational Background In Computer Science Or A Related Field Demonstrates A Solid Foundation In Technical Knowledge And Skills Necessary For A Desktop Support Analyst Role At Intuit.
Excellent Troubleshooting Skills: A Desktop Support Analyst Should Have A Strong Problem-Solving Ability And Be Able To Diagnose And Resolve Technical Issues Efficiently And Effectively.
Knowledge Of Operating Systems And Software: A Desktop Support Analyst Should Be Well-Versed In Various Operating Systems, Such As Windows And Macos, And Have A Working Knowledge Of Common Software Used In An Office Environment.
Customer Service Experience: In Addition To Technical Skills, A Desktop Support Analyst Should Have Excellent Customer Service Skills. This Role Involves Working Closely With End-Users And Providing Technical Support, So The Ability To Communicate Effectively And Provide A Positive Customer Experience Is Essential.
Previous Experience In A Similar Role: While Not Always Required, Previous Experience In A Desktop Support Analyst Or Similar Role Is Highly Desirable. This Demonstrates A Proven Track Record Of Successfully Supporting End-Users And Resolving Technical Issues In A Fast-Paced Environment.
Active Directory
customer service
Mac OS
Windows OS
Problem-Solving
Network configuration
Software Installation
Data Backup
Technical Troubleshooting
Hardware Maintenance
Remote Support
System Upgrades
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Desktop Support Analyst in San Francisco, CA, USA is $62,000 - $105,000 per year. This can vary based on factors such as experience, education, and the specific company or industry the analyst is working in.
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Intuit Inc. is an American business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. The company operates through the following segments: Small Business, Consumer Tax, and ProConnect. The Small Business segment targets small businesses and the accounting professionals. It offers QuickBooks financial and business management online services and desktop software; payroll solutions; and payment processing services. The Consumer Tax segment includes TurboTax income tax preparation products and services. The ProConnect segment provides professional tax offerings, which include Lacerte, ProSeries, ProFile, and ProConnect Tax Online among professional accountants in the U.S. and Canada.
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