Call Center Quality Assurance Manager (Sales & Service)

Are you a highly motivated and detail-oriented individual with a passion for ensuring exceptional customer experiences? Intuit is seeking a dynamic and skilled Call Center Quality Assurance Manager to oversee our Sales and Service operations. In this role, you will play a crucial role in maintaining our high standards of customer satisfaction and driving continuous improvement within our call center. As a member of our team, you will have the opportunity to make a significant impact on our customers and contribute to the success of our organization. If you have a strong background in call center quality assurance and a drive for excellence, we want to hear from you!

1. Oversee the quality assurance process for the call center, ensuring that all customer interactions meet our high standards of excellence.
2. Develop and implement quality control procedures to monitor and evaluate the performance of call center representatives.
3. Train and coach call center representatives on best practices for providing exceptional customer service.
4. Identify areas for improvement and implement strategies to increase efficiency and effectiveness of call center operations.
5. Analyze data and provide regular reports on call center performance and customer satisfaction.
6. Collaborate with other departments to ensure a consistent and seamless customer experience across all touchpoints.
7. Conduct regular audits and evaluations to ensure compliance with company policies and procedures.
8. Stay updated on industry best practices and trends in call center quality assurance.
9. Lead and motivate a team of quality assurance specialists to uphold the highest standards of customer service.
10. Develop and maintain relationships with key stakeholders to ensure alignment and support for quality initiatives.

According to JobzMall, the average salary range for a Call Center Quality Assurance Manager (Sales & Service) is $50,000 - $85,000 per year. This may vary depending on factors such as location, company size, and experience level.

Intuit Inc. is an American business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. The company operates through the following segments: Small Business, Consumer Tax, and ProConnect. The Small Business segment targets small businesses and the accounting professionals. It offers QuickBooks financial and business management online services and desktop software; payroll solutions; and payment processing services. The Consumer Tax segment includes TurboTax income tax preparation products and services. The ProConnect segment provides professional tax offerings, which include Lacerte, ProSeries, ProFile, and ProConnect Tax Online among professional accountants in the U.S. and Canada.