Sr. Operations Manager
Are you an experienced and motivated leader, looking to join a world-renowned company? InterContinental Hotels is seeking an engaging and results-driven Senior Operations Manager to join our team and help us reach our operational goals. In this role, you will be responsible for overseeing the operational functions of our hotels, ensuring that all operations are conducted in an efficient and cost-effective manner. The ideal candidate should have a minimum of five years of experience in a management role in the hospitality industry, a passion for developing and training staff, and excellent problem-solving and customer service skills. If you are looking for an opportunity to make a real difference in an industry-leading organization, this could be the perfect role for you!
Responsibilities:
- Develop and implement operational strategies to ensure the efficient and cost-effective functioning of the hotel.
- Monitor and analyze performance metrics and operational data to develop and implement strategies for improvement.
- Oversee staff recruitment, training, and development.
- Manage budgets and resources to ensure the hotel meets its financial objectives.
- Liaise with other departments to ensure smooth operations and customer satisfaction.
- Develop and maintain a positive working environment for staff.
- Handle customer complaints and inquiries in a timely and professional manner.
- Ensure compliance with all local, state, and federal laws and regulations.
- Evaluate operational procedures and recommend changes to improve efficiency and cost-effectiveness.
- Monitor customer feedback and adjust operations accordingly.
Excellent Communication And Interpersonal Skills
Strong Leadership And Operational Management Skills
Ability To Manage Multiple Teams Across Multiple Locations
Proven Track Record In Delivering High-Quality Customer Service
Knowledge Of Financial And Budget Management Processes
Ability To Develop And Implement Operational Strategies
Understanding Of Hotel Management And Hospitality Industry Principles
Proven Problem-Solving And Conflict Resolution Skills
Budgeting
Quality Assurance
Process Improvement
Project Management
Communication
Team Management
Scheduling
Problem Solving
Negotiation
Leadership
Conflict Resolution
Analytical Thinking
Decision Making
Risk assessment
Performance monitoring
Communication
Leadership
Time management
Work ethic
creativity
Organization
Teamwork
Adaptability
Problem-Solving
And Critical Thinking
According to JobzMall, the average salary range for a Sr. Operations Manager in New York, NY, USA is $75,000 to $150,000 per year. The salary range can vary depending on experience, education, and other factors.
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InterContinental Hotels & Resorts is a hotel brand founded in 1946 as a subsidiary of Pan American World Airways. As of September 2018, there are 200 InterContinental hotels featuring over 68,000 rooms worldwide.
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